Visitor
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2 Messages
Xfinity Connect on Safari: "ERROR: Failed to load messages. Retry"
Suddenly, when I open Xfinity Connect, the Inbox tries for several seconds to load and doesn't and finally an error message appears "ERROR: Failed to load messages. Retry".... Retry turns out to be repeating the same thing expecting a different result....doesn't work either.
I've emptied the cache and cookies on Safari (Mac AirBook). Rebooted. Still the same. Checked internet download speed (120 Mb/s). Rebooted modem/wifi.
This problem is also now on my iPhone.
What gives?
Accepted Solution
user_d94fbe
Visitor
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2 Messages
3 years ago
seems no answer here , however I see this is a large issue that has been going on all day https://downdetector.com/status/xfinity/
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Accepted Solution
IndyTrog
Visitor
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2 Messages
3 years ago
Thanks for letting me know..... at the same time I was having connectivity problems with my TV (now resolved, better than ever).. So I was fearful, my Comcast world was caving in. I keep this type of issue in mind the next time.
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user_d94fbe
Visitor
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2 Messages
3 years ago
Same issue , cleared cache and cookies. Shows that I have 14 new emails however the folder is empty and I never delete emails. Speed test shows strong download and up load speeds. I can access account and billing ect.. just not email
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user_8dc1b7
Visitor
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1 Message
3 years ago
Same issue using Edge.
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CCEthan
Official Employee
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1.4K Messages
3 years ago
@IndyTrog. Our national issue has since been resolved and I wanted to make sure you can access your email now.
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