1 Message
Xfinity telephone customer service agent
I'd like to comment on an Xfinity telephone customer service agent. This call took place this morning, January 21, 2024. The agent's name is "Jay."
He was very professional & efficient! I was so pleased, and grateful.
I was looking at my Comcast statement online this weekend & noticed "Netflix," was added to my bill last month. I never added it so Jay quickly offered to remove it.
He was great about explaining how this could have happened. Xfinity's customer service has always been good, "Jay" is just exceptional!!
Thank you for hiring such a Pro!!
Victoria [Edited: "Personal Information"]
XfinityMadinah
Official Employee
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102 Messages
5 months ago
Hi There @user_7mw2ay
We love that you had a great experience! Recognizing our teammates is our favorite thing to do. Can you please send us a DM with your name and address, so we can get more information to make sure Jay receives your compliment?
-Madinah Comcast Philadelphia
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