Visitor
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3 Messages
To the technician that came out to fix our cable line on 6-22-26 @ 4:30 pm
I don't remember his name but we were his last stop yesterday & he did great fast job. He deserves a raise. We would give him a 100% if we could. We give him a 10. We didn't receive a survey in our email so I did it here lol. He's 1 out of 2 who works Burke county GA & is new I believe. Great job man. Thank you very much
EG
Expert
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118.7K Messages
4 hours ago
Post moved here to the Xfinity Compliments section.
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XfinityFrank
Official Employee
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2.4K Messages
3 hours ago
Hi there, @user_6717cm. Thanks for reaching out to us here on the community form and glad to hear that the tech did a good job. We can pass along your feedback.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
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