Permanent line installation on a move

The people who installed the line from where the internet must connect for the area, to my house did not properly hook it up to the box, bury it, or connect it to my new house correctly. I don't know if this is why our internet is so hit an miss. I do know that there has been a neighborhood complaint and its a hazard. 

@user_kma9yj, thanks for those details. Let's see if we can get someone out and take a look and rectify the situation. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

@user_kma9yj thank you for sending the direct message, I'll follow up with you there to continue.