Gold Problem Solver
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27.6K Messages
Xfinity Speedtest No Longer Works
https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Comcast/Xfinity gateway. The app is running on a Motorola phone with Android v14.
Where is the speed test?
ETA: Found it, sort of. Selecting "Wifi" and then "Troubleshoot" opens a window where the only speed test option is "Test speed to this device". Here's the fun part: selecting "Test speed" opens a window that says "Test your internet speed with the Xfinity app", you know, the app that I'm in at that moment? If I'm foolish enough to tap the "Test in app" button on that screen, all that happens is an all-grey screen is displayed, top to bottom, left to right, and that's all folks!
This is NOT an improvement in speed testing!
ETA2: Multiple confirming posts at https://forums.xfinity.com/conversations/your-home-network/6a3db581eb10f8656e693b3a, and a post by @XfinityNatalie that says:
HOW IS NO RESULTS BETTER?????!!!!!
ETA: I've just received a "Reminder To Accept Solution on your post" email. I'd be glad to accept a solution, but the company has not provided one, or even replied to this post.
user_11rujx
Visitor
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1 Message
21 days ago
So true! Plus you're asking employees to use their personal phones to check speed to their office computers.
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user_dsyz18
Visitor
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1 Message
8 days ago
Same here on iPhone 16. Using the app opens a window which links back to the app, and so on...
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randomacc
Visitor
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1 Message
4 days ago
Ditto from Pixel 6 and there's a character limit to post [Edited: "Inappropriate Language"]
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XfinityNatalie
Official Employee
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920 Messages
3 days ago
Greetings, BruceW! We hear your concern regarding your speed testing preference. When you were in the XFINITY app, have you tried clearing the cache history on your mobile phone to check if the all-grey screen is cleared out? Please follow these steps below and let us know if the issue remains persistent.
-Android: Go to Settings, Apps, Xfinity, Storage, and tap Clear Cache.
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Tetzlaff
Visitor
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1 Message
2 days ago
Came across this thread today, 7/18/26 to say I am having the same issue. Go to app > wifi > troubleshoot > test speed on this device > redirects to website > Test in App > white screen with black X in top right corner. If I hit the X to close the screen, it takes me back to the App > Wifi screen.
Comcast - fix your platform.
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lglocal
Visitor
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1 Message
2 days ago
Same problem here, iPhone user latest OS/Updates. Constant loop. This has been broken for quite some time, there is no workaround Xfinity, you need to fix this. Thanks.
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