1 Message
Xfinity app tabs are gone, only overview and account
Hello. I had a payment this month that was returned by my bank. This resulted in an internet shut off. I paid it as soon as it was shut off, and it’s back up and running just fine. The issue is since the shut off, most all of the bottom tabs in the app are gone. When I log on the app, from any device and also after deleting the app and reinstalling it, it still only shows those tabs. The main welcome page still says “you have an overdue balance” and I can click on pay bill or review bill. (I have a $0.17 credit). This has been as such ever since the shut off of internet for those couple hours. Please advise, I literally can’t see anything under the app. The xfi settings are gone, the WiFi info along with devices and the controls to name them or pause them are gone. I can’t even see my gateway name and password in order to change it. I can’t set up anything from the app now. Please help I have called and they can’t help over the phone and it was even escalated up to where someone called me back but he couldn’t help!
XfinityJanelle
Official Employee
•
1.3K Messages
25 days ago
Hi @95370ng Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Xfinity app. I would be more than happy to offer my assistance looking into this further for you. Let's tale a look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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