Skip to main content

    Support

    Offers

9
95370ng
1st Topic
1st Like

1 Message

Wednesday, November 6th, 2024 7:12 AM

Xfinity app tabs are gone, only overview and account

Hello. I had a payment this month that was returned by my bank. This resulted in an internet shut off. I paid it as soon as it was shut off, and it’s back up and running just fine. The issue is since the shut off, most all of the bottom tabs in the app are gone. When I log on the app, from any device and also after deleting the app and reinstalling it, it still only shows those tabs.  The main welcome page still says “you have an overdue balance” and I can click on pay bill or review bill. (I have a $0.17 credit). This has been as such ever since the shut off of internet for those couple hours. Please advise, I literally can’t see anything under the app. The xfi settings are gone, the WiFi info along with devices and the controls to name them or  pause them are gone. I can’t even see my gateway name and password in order to change it. I can’t set up anything from the app now. Please help I have called and they can’t help over the phone and it was even escalated up to where someone called me back but he couldn’t help! 

Question

 • 

Updated 

2 months ago

203

2

Was this helpful?

XfinityJanelle

Official Employee

 • 

1.4K Messages

3 months ago

Hi @95370ng Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Xfinity app. I would be more than happy to offer my assistance looking into this further for you. Let's tale a look at the account for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

6

0

maythemelon

1 Message

I'm having this issue too and can't direct message anyone. 

Like

Reply

2 months ago

0

user_7a0jer

1 Message

same here...been on the phone with tech support twice, the first time the lady told me my issue was escalated to the backend for support and that my issue would be resolved in a hour. Two days later still doesn't work and Xfiinity tech support told me they were sending me a text message to force my app to update and I would receive the message in a few minutes, three hours later and nothing. Basically can't use my internet on multiple devices and the tech support is shoddy. 

Like

Reply

2 months ago

0

XfinityRichard

Official Employee

 • 

1.6K Messages

Hi there, @maythemelon I'm very sorry for the trouble you are having with the APP. I understand how frustrating this issue is. Since it's been a few days since you last posted, are you still experiencing issues with your APP? If so please don't hesitate to reach back out.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

XfinityChelseaB

Official Employee

 • 

1.4K Messages

Hello @user_7a0jer, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. So your services where turned off and then when they were turned back on you couldn't use the app anymore and tabs where missing? Also, your services are not working or just the app is not working? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_635327

3 Messages

I’ve been having the SAME ISSUE! Customer service had me on the phone for hours! Tried chatting with an agent who sent me from one representative to another only to eventually them ending the chat!! I’m ESCALATING this all right because they want to get paid and I want the features I’m being charged EVERY MONTH to WORK ACCORDINGLY!

I wouldn’t have a Big Problem with this if it wasn’t for it affecting my ability to control my Devices, And Access my Security Camera which has been offline for Over A Week and getting any resolution doesn’t seem to be an option!!

Personally I feel that the issue should be an ESCALATED to the appropriate team which is Always Promised but NEVER gets a response from technical support Whatsoever!

I have my camera to view my back yard and not being able to reconnect it via the Xfinity app is OUTRAGEOUS and DEPLORABLE for customers to depend on their cameras for SAFETY to find out your not able to access your devices via the app or website!!

I’m tired of the run around so I’ve filed a complaint with BBB and Consumer Protection Agency!!

I’m considering contacting some other entities that can look into this ASAP!!

FIX THE APP NO MORE EXCUSES!!

I apologize if I offended anyone but I’m COMPLETELY FED UP!!

Brenda 

Like

Reply

2 months ago

AM1221

1 Message

2 months ago

I have the same issue and it’s so annoying that none of these foreigners in the call centers knows what to do. 

0

0

forum icon

New to the Community?

Start Here