Xfinity Community Forum

Xfinity app tabs are gone, only overview and account

Hello. I had a payment this month that was returned by my bank. This resulted in an internet shut off. I paid it as soon as it was shut off, and it’s back up and running just fine. The issue is since the shut off, most all of the bottom tabs in the app are gone. When I log on the app, from any devic

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Xfinity app tabs are gone, only overview and account

Hello. I had a payment this month that was returned by my bank. This resulted in an internet shut off. I paid it as soon as it was shut off, and it’s back up and running just fine. The issue is since the shut off, most all of the bottom tabs in the app are gone. When I log on the app, from any devic

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I’ve been having the SAME ISSUE! Customer service had me on the phone for hours! Tried chatting with an agent who sent me from one representative to another only to eventually them ending the chat!! I’m ESCALATING this all right because they want to

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Customer service hangs up on me when I call

I'm trying to cancel my Xfinity membership as I move and whenever I call customer service it plays music and then an automated voice says "good bye" and it hangs up on me. Why can't I get ahold of customer service or talk to a person? Why do they make it so hard to cancel membership or schedule a ca

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my modem has been hacked and my device can't get help

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The same thing keeps happening to me. I call the customer support number, go through the prompts, music starts playing and then the call disconnects. Three times in a row. I think it is because I ask to disconnect service.

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Customer service hangs up on me when I call

I'm trying to cancel my Xfinity membership as I move and whenever I call customer service it plays music and then an automated voice says "good bye" and it hangs up on me. Why can't I get ahold of customer service or talk to a person? Why do they make it so hard to cancel membership or schedule a ca

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Customer service hangs up on me when I call

I'm trying to cancel my Xfinity membership as I move and whenever I call customer service it plays music and then an automated voice says "good bye" and it hangs up on me. Why can't I get ahold of customer service or talk to a person? Why do they make it so hard to cancel membership or schedule a ca

620

4