Visitor
•
1 Message
xfinity app gateway offline still have internet
Recently upgraded to a new Xfinity Gateway modem. Now the app shows that the Gateway is offline even though I have internet service. I am unable to change / monitor any users on the app. I cannot modify down time or parental controls or any user profiles since the app thinks the Gateway if offline. Please advise. The app is completely useless when it thinks the Gateway is offline. I went into an Xfinity store and inquired about this issue and they just said to wait a few days. It has been almost a week and still no change. I have deleted the app and re-downloaded it, and signed in again. No change. Please, please advise on how to fix this issue. I need to be able to manage my children's internet access and use.
EG
Expert
•
99K Messages
1 month ago
Concern moved here to the Xfinity App help section for assistance.
0
0
XfinityAirelle
Official Employee
•
1.2K Messages
28 days ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
0
0
user_adaa14
Visitor
•
1 Message
26 days ago
I'm having the same problem as well. Would like to know what is going on
6
justsam
Contributor
•
59 Messages
20 days ago
Most of the time, when ever I check the Xfinity app shows my modem, Motorola MB8611 as Offline. On rare occasions I catch it saying it is Online. Really is of no impact to me as the reality is it is Online and the Xfinity app reporting is wrong. Oddly the usage meter is never OFFline in spite of what the app may imply. Of course the usage meter on the app is another one of those things that seldom works because the app thinks I am OFFline. Clearly there are many issues with the new app so I seldom consider using it.
0
0
user_c66b6e
Visitor
•
1 Message
12 days ago
I’m having the exactly same issue! :(
6
0