dlemory's profile

Frequent Visitor

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13 Messages

Tue, Apr 5, 2022 4:46 PM

xFi site "going away"?

I see this when I login to the xFi website:

"The xFi website will be going away on 06/07/22. You can still enjoy the same great features by downloading the free Xfinity xFi app to manage your WiFi and devices. Get it now on the App Store or Google Play."

That's a terrible idea!  Why would you do that?

Regular Visitor

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3 Messages

2分前

I dont have a smart phone or any device to run an app,  just PC's so now what?  This is a horrible change and probably an ADA violation

Visitor

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3 Messages

2分前

I just got email that the website goes away.  I use the site for TV streaming on my laptop and will not need xfinity if they kill the website.  I will have to go to AT&T.  I am a senior citizen who have a lot of problems using that tiny mobile.  I prefer viewing a large screen TV monitor so killing the website will not work for me at all

Official Employee

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109 Messages

Hello @xfj0anxf We appreciate you taking the time to reach out to us  today. I know how important it is to ensure you have easy access to our content. The xFi app let's you manage and control the data in your home. If you are watching TV on your laptop though, this would be with our Xfinity Steam website instead. The Steam website will not be impacted by this change. Please let us know if you need help with anything else. We are always here for you. 

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Visitor

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1 Message

2分前

What if you are visually impared and use a computer to help see text larger?  

Tourglide1

Frequent Visitor

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18 Messages

2分前

I run 3 large monitors so I could have a lot of desktop real estate and see what I’m doing. Now these kids tell me I’m going to have to use my little phone because they aren’t capable of writing anything other than simple apps? That’s not going to work. Who Okayed this non-sense?

Visitor

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1 Message

2分前

How do I download the app to my PC ?  I don't have one of them smartphones?

Official Employee

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145 Messages

Hello! You can view information that was available through the xFi site through the My Account portal online, if you're signed in as the primary or manager. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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CGL22

Regular Visitor

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5 Messages

2分前

This doesn't make any sense. I don't own a Smartphone, and carry a flip phone that is paid for by my employer.  I can't download the App.  I've tried a Smartphone once and hated it.  I sent it back in 2 days.  I'm in my 60's and have cataracts.  I need my large computer monitor in order to see what I'm doing.  My niece and nephew use the WIFI when visiting.  I change the password periodically and manage my account from the web.  Comcast keeps reducing the service to their customers, raising fees, and making things even harder for seniors.  I have a cable TV package, digital voice landline service, and Internet, and have generally been satisfied with the services.  My main cable box that used to be part of the service now has a separate rental fee.  My 2 free digital adapters I got when the service stopped supporting analog TV, now carry a rental fee per month that increases on an annual basis. The text service that used to be included with Digital Voice was discontinued.  My Norton Internet Security that used to be included in the service, has been dropped by Comcast, and I now have to pay an annual fee equivalent to one month of cable TV service to keep that active.  Shutting down the xFi site is completely unacceptable.  What am I supposed to do after 06/07/22?  When I need to make a change to my gateway, or change the password can a rep do it for me?  After this site is shut down, I will no longer have access to my own account.            

(edited)

Official Employee

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481 Messages

Hello @CGL22, thank you for taking the time to reach out to us on our community forums. While the xFi website is being discontinued, you can still edit your WiFi settings such as changing the WiFi password through the Admin Tool. 

 

We have this awesome article that goes over how to log into the admin tool and edit the names and passwords of both WiFi networks.

 

No one likes price increases. While we try to hold down costs, price changes are needed for a number of reasons, including increasing programming costs and our investments in network upgrades, cutting-edge technologies, and enhanced products and services. Have you heard about using the Xfinity stream application on partner devices?

 

One way that I have personally reduced my monthly bill is by swapping out my rental boxes for partner devices compatible with the Xfinity Stream application. For more information on our Xfinity stream app on partner devices, I recommend checking out this article.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2分前

I also think that getting rid of the xfi website is a horrible idea. I always enjoy watching TV on my large desktop computer. It's a shame. 

Visitor

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2 Messages

2分前

I am so surprised, and appalled that a company, who prides itself on customer approval,

pulls the rug out from under loyal customers by assuming that everyone in the world has a smart phone.

  ...well, I don't have a smart phone, and have NO intent on getting one . My simple flip phone does everything

I need it to, ( and even makes phone calls ). It works very well,, just like your web site does.

   Knowing the only means of getting to my xFi account is going to be removed, a good part of the reason I

have been a loyal customer will also.   This puts Xfinity back into the " average wifi provider" category,, and

makes the sometimes better deals form there competition more appealing.

    BAD business move on your part.  I see no advantage to your customers,, and predict a sudden drop in popularity.


NOT a happy customer.

Official Employee

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271 Messages

@user_0138b1, I certainly understand your concerns and I will forward on your valued feedback to aid in our endeavors to make the customer experience our greatest product. Or if you would prefer, you can provide us your feedback by clicking on “Feedback” located on the bottom of any page on https://comca.st/3MNsZD7. Did you have any other questions or concerns that I can assist you with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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3 Messages

2分前

It's good to have options.  Comcast/Xfinity  should reconsider eliminating the website in favor of access only through a mobile app.  

Visitor

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1 Message

2分前

Is this the same website as customers.xfinity.com or www.xfinity.com/stream?  There is no notice on that website about shutting down in June?  I never even seen internet.xfinity.com until today.  If it is the same and they are shutting that down as well then that is really going to be bad.  That is the only way I really have to access xFinity services since I don't see very well and I have trouble getting around on my smartphone.  I loved the ease of the website.  So could someone from Xfinity answer, if the former is the same as the one being shut down?

BruceW

Gold Problem Solver

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23.8K Messages

2分前

Is this the same website as customers.xfinity.com or www.xfinity.com/stream?

No. The "xFi website" or "xFi portal" is https://internet.xfinity.com/ and is used to monitor and control rental Comcast combination modem/router gateway devices. See https://www.xfinity.com/support/articles/xfi-app-and-portal.

(edited)

Visitor

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3 Messages

@BruceW​ 

Will this website with the email:

https://my.xfinity.com/

Still be up, or is that being phased out in June as well?

Visitor

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4 Messages

@BruceW​ Does anyone know if Comcast will be disabling the option to log in to modem/router gateway settings by using the gateway's IP address? This is how I control my WiFi settings.

I purchased the Motorola MT7711 gateway, so I wouldn't have to keep paying Comcast ever-increasing prices for the gateway rental. The Motorola gateway actually works much better than the Xfinity Cisco gateway, which often dropped connections and had to be rebooted. The Motorola gateway provides a better WiFi signal throughout our 4,000-square foot house, which has 2 stories and a basement. According to Motorola's description of the gateway, "Power Boost technology amplifies the wireless signal to the legal limit in the U.S. AnyBeam implicit beamforming at 2.4GHz and 5GHz focuses the wireless signal toward the wireless clients. Both Power Boost and AnyBeam extend range. Together, they provide excellent WiFi connections over an extended range."

AlexCoe

Visitor

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12 Messages

2分前

Because they like to take every opportunity to [Edit: Inflammatory] their customers, and charge more for every action they take to make their customers' lives even more [Edit: Language] than they already are.

(edited)

Visitor

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2 Messages

2分前

Agreed!  Comcast can say all they want that the app is the "best all-in-one resource for managing your WiFi," and that we'll "enjoy the same great features," but the fact remains TYPING ON A COMPUTER IS EASIER AND FASTER THAN TYPING ON A PHONE.

Please, please, please reconsider this.  If we're stuck communicating with Comcast via a smartphone app, I may have to look for another provider who's actually committed to a positive user experience.

BruceW

Gold Problem Solver

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23.8K Messages

2分前

@user_53383a asked "... Will this website with the email: https://my.xfinity.com/ Still be up ..."

@jtrvhayes asked "... the option to log in to modem/router gateway ..."

Comcast has not said that these will be shut down, so AFAIK they should still work. As stated above, what they are shutting down (unwisely IMHO) is the "xFi website" or "xFi portal" at https://internet.xfinity.com/ which is used to monitor and control rental Comcast combination modem/router gateway devices.

(edited)

Visitor

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3 Messages

@BruceW​ Good to know.  Although I would still rather manage my network settings with a full size screen and keyboard.

Visitor

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4 Messages

@BruceW​ Thanks, Bruce.

Visitor

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1 Message

2分前

Would someone like to tell me what the [Edit: Inflammatory] I'm supposed to do with my desktop? And I don't have a smart phone!

I guess I'm going to have to find a new service. And throw out my printer that's connected to it. Sure as [Edit: Inflammatory] not going to try to download and print files on ANY kind of phone.

APP THIS!

(edited)

Official Employee

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264 Messages

Hello @user_99cc6f! I can certainly understand how frustrating and inconvenient it is to lose access to the xFi website that you've enjoyed for so long. We realize that not everyone has access to the app as well. 

 

We do still have the Admin Tool available online where you can customize your settings like usernames, passwords, parental controls, and network settings including your firewall and open/closed ports. You can get to the Admin Tool using the instructions in this link

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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