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user_lczyr4
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Sunday, March 10th, 2024 12:57 AM

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WiFi Details Tab Not Showing Up in My xFinity App

My xfinity app only has 3 tabs (Overview, Services, and Account) and the WiFi details and other tabs are missing. Any idea how to fix this?

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Updated 

4 months ago

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XfinityDilary

Official Employee

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1.8K Messages

8 months ago

Hello, @user_lczyr4. Thanks for posting on our community forums for assistance. I'm sorry to hear the Wi-Fi details are not showing up on the Xfinity App. Did you recently move? If you select the account tab, do you see your current address listed? 

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user_5t7xuw

2 Messages

4 months ago

Having the same problem for 6 weeks. No help on chat, phone, or instore

1

XfinityMarcos

Official Employee

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1.8K Messages

Hello user_5t7xuw, I can appreciate why you're reaching out, that tab has a ton of cool features. Let's work together to get on the same page and find a resolution for you 😀. What troubleshooting steps have you taken on your end? That way we can avoid repeating anything you've tried already. By chance, are you able to test the app on any other devices? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_2ky0t9

2 Messages

4 months ago

This issue is driving me insane currently,  mo one is helping me either.   Live chat , phone. Nothing . 

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user_5t7xuw

2 Messages

What’s interesting is the day after I posted in tho forum, the “activate new equipment” option listed my modem (it was not there previously and the modem was brought from my previous residence). Once I went through those steps, the WiFi tab returned. Truly maddening but corrected. 

4 months ago

0

XfinityAirelle

Official Employee

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2K Messages

 

user_2ky0t9 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

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