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rpal14
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4 Messages

Monday, May 1st, 2023 8:57 PM

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Unable to set port forwarding

I am getting the "Something unexpected happened" while trying to access the Port Forwarding option in the Xfinity App. What do I do now? I need this service

Question

 • 

Updated 

1 year ago

6K

22

user_225ecf

1 Message

2 years ago

I am having this issue.  I can login to the xfinity modem/router and navigate to port forwarding there, but it says to use the xfinity app.   Navigating the menus to port forwarding in the xfinity app brings up the message "something unexpected happened."  Using the AI chat bot to access port forwarding ( Network > advanced settings > port forwarding ) brings up a "Webpage not available" on default android browser.

|  The webpage at xfinitydigitalhome://link/key/PORT_FORWARDING could not be loaded because:
| net::ERR_UNKNOWN_URL_SCHEME

2

XfinityPeterH

Official Employee

 • 

1.8K Messages

Hello and thank you for your post. We are happy to investigate your port forwarding issue on the app. Just to confirm have you made sure that you are connected to the in home WiFi and signed into your Primary User account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

xianfei

1 Message

Use your Google Chrome on android phone, and access xfinitydigitalhome://link/key/PORT_FORWARDING  chrome will open xfinity app. It works for me

1 year ago

0

user_623902

1 Message

2 years ago

Did anyone ever get a resolution on this? Having the same issue trying to setup a camera system.. why in the world would they remove port forwarding from the webui

2

0

Nicholas_you_can_know_my_name

2 Messages

@user_623902​ because it's Xfinity what do you expect.

2 years ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

Hello, @Nicholas_you_can_know_my_name. I am sorry to hear that there have been problems with your service. We can help with any changes that you want to make. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_06fc7c

Visitor

 • 

1 Message

2 years ago

Same problem here. Obviously a bug with the app, and it hasn't been fixed in over 6 months. It's stupid that we can't even set up port forwarding manually, though the web browser, without resorting to being forced to use the app.

0

Nicholas_you_can_know_my_name

2 Messages

2 years ago

Same issue and [Edited: "Language"] good riddance, I finally have another option other than this scourge of a company. Only reason I want to see my port forwarding is so I can transfer my configs to my new service. And even that's broken. Cancelling service will probably take three hours too. But I'll do it happily and I've already convinced one neighbor to switch to our new better option and I'll convince every other goddamn neighbor to switch too and I'll configure their routers and I'll continue to tell everyone on Reddit that there is another option and we're no longer screwed in my town to be stuck with this abomination of a company and a leech of our time, energy and most importantly money any Comcast can go where it deserves to go the bottom pits of hell and everyone that invested in these business practices can happily lose their money and we can stomp out this cancer from our lives. Good riddance.

Btw moving port forwarding to your app then breaking it is par for the course and stupid but you know what I expected just as much from you and I'm happy I'll never have to talk to your corporate structure of misery ever again.

Painfully disappear

(edited)

0

user_IHa87

1 Message

1 year ago

So are we ever going to get a fix for this or is the Comcast Bot just gonna keep posting the same message without anyone ever addressing the issue?

1

0

XfinityJorge

Official Employee

 • 

2.1K Messages

Greetings @user_IHa87 thank you so much for contacting our team and we are sorry to hear you are also impacted. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_4ibhbb

1 Message

1 year ago

They changed the AI or the AI responses fix no longer works for me anymore.

0

0

dmdukes

New Poster

 • 

2 Messages

1 year ago

Did we ever get the app fixed?  This is complete and utter trash.  I cannot access my minecraft server.  Xfinity should give out iphones, I'm tired of borrowing iphones to do this simple task.

0

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