1 Message
Sorry, that didn’t go as planned.
I’m trying to active my wifi and the app keeps giving me error message “Sorry, that didn’t go as planned.” Router is blinking white like it should be.
1 Message
I’m trying to active my wifi and the app keeps giving me error message “Sorry, that didn’t go as planned.” Router is blinking white like it should be.
HomeMadeJargon
1 Message
6 months ago
Same this way… I paused the device earlier this morning and now I can’t get back into the app. I am consistently receiving the same error message for hours on end. Chat is a joke and Customer Service is even a bigger joke. I don’t know what to do and This is the computer that I work from daily So if anyone could help, I would greatly appreciate it🙏🏾
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Shanibug13
1 Message
6 months ago
Also having this issue. I even un-installed the app and reinstalled it.
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XfinityGabby
Official Employee
•
1.5K Messages
6 months ago
Hello, @Colivia09. Thank you for reaching our team on our Forums page, sorry to hear you're experiencing issues with activating your equipment we can certainly hlep. Please send a DM with your full name and full service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ekpu7h
1 Message
4 months ago
I am currently experiencing this issue. It has been going on intermittently for months. All attempts to activate the router fail because I can’t access the app. I work from home consistently and this has derailed me more than a couple of times. So frustrating, currently on hold and have been on the phones for hours today. The wait is currently more than 40 minutes and has been for several minutes. Feeling helpless.
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user_wiquk8
1 Message
2 months ago
The issue’s back. Getting that same message when I try to log into the app
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