Frequent Visitor
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24 Messages
"Something went wrong" isn't a particularly helpful error message
I start the Xfinity app, log in with the same username and password I've always used, then get an error message saying "something went wrong", "There's been an unexpected error, please try again", and a Try Again button.
Tried: deleting and reinstalling the app, rebooting the phone, trying a cellular connection rather than Wi-Fi, offloading the app then deleting it - always the same error.
I installed the Xfinity Stream app and was able to log into that with the same username, password, and Wi-Fi, so it's probably nothing to do with my account.
As the app is the only way tro control a lot of functionality being without it does make things difficult - any ideas from anyone?
user_0uy7qa
4 Messages
5 months ago
Update to my previous post;
I previously traded my modem in for a new one as I upgraded my service a few weeks ago. As soon as I did so, I was instantly not able to sign into just the Xfinity app specifically, (could still sign in online), and had to contact support to try to set up the modem remotely. None of the coax inputs in the unit I’m worked remotely and we couldn’t find any solution for it to work; so I now had to schedule a technician appointment. After a week of multiple missed appointments due to stuff like them not showing up, (but claiming they did?? I was home the whole time and no one did lmao), or showing up an hour too early no warning and holding it against me when I wasn’t there, etc… I had finally gotten a tech to my unit a week later. Having had to leave work early multiple times now for nothing, I’m just glad I can finally get this fixed this time. Turns out they could not set up my modem remotely because something (I can’t remember what the tech said it was) had levels too high for the coax input to properly send/receive signals, and he had to spend time fixing it before getting my WiFi to finally work. So now I guess I have to pay money to Xfinity for fixing an issue I had no cause or control over. Nice. Now as helpful as he was for the setup, he was unable to assist in any way with the app issues, with me just getting the same message, “Something went wrong, there’s been an unexpected error, please try again” for the past few weeks now. Tech support / chat support has also gone absolutely nowhere. I’ve tried every solution you can think of and they all seem to just read off scripts, unable to assist with issues they haven’t seen before. So I’m pretty much in the dark. Maybe I’ll keep calling and trying to figure this out, maybe I’ll just sit around and wait to see if it fixes itself. It’s not fun dealing with Xfinity chat support as we all know so I’d rather not, considering no one seems to help anyways with this seemingly unsolvable issue. I guess we’ll see what happens. I just think it’s wild on top of all of these issues i had to deal with, my reward is a bill for the fix! Thanks Xfinity, great customer experience!
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spoonia
6 Messages
5 months ago
Apparently Xfinity IT engineers have resolved whatever issue they were having with the App.
Things seem to be working as expected today.
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user_nu8qgl
1 Message
5 months ago
@XfinityJamesC & @XfinityThomasA
Hey recently just as of all 24 hours ago I had started experiencing this issue only reason access to some of the features within the app but able to get into the app.
I've dealt with tech support for four times today finally having a tech appointment for the 7th of December because it's a signal issue they're saying that's dropping but I have no problem with my internet signal on any devices and I've had three different phones I'm trying to use to get into that app features none of them allowed to get the bills features that I'm having an issue with
If this is a modem or Gateway issue being the cause and having to swap it out this is crazy I haven't even read my service yet for 6 months why am I swapping and then I don't understand how they something that's going to be what it is when it doesn't make sense that would be a signal dropping if I can use my data on my cell phone not Xfinity and still can't get in it's clearly an application issue I have tried to go to that website to see if I can get in it doesn't pull anything up I only have Edge on my phone and it's up to date please let me know if you have any suggestions
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user_3f9376
1 Message
4 months ago
I had this issue about three months ago. It was an issue with Xfinity itself Somehow, Xfinity had me with two different accounts at the same address They fixed the problem But of course now I’m having the issue again This is a very very common problem and I think it’s time for Xfinity to get a [Edit: Language] together. If I can’t pay you because I can’t open my app what am I supposed to do?
(edited)
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user_e95fx7
1 Message
4 months ago
I am struggling with the same error on mobile app , xfinity mobile website - is there a way to resolve this issue ?
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user_ng09mm
3 Messages
4 months ago
Same issue. Went to Xfinity store personal. They couldn't help. Called customers care and was put on hold for 20 mins, no resolution. I even mentioned this thread on the Xfinity forum, but feels like customer support representatives have no clue about this issue.
Can't create 2.4 band, can't check a ton of things which are app only. This is very frustrating.
Can't even close the service as there is 12 months contract ( I signed up for Xfinity 1 week ago)
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user_ps3fn0
1 Message
3 months ago
Same problem here. Tried on multiple devices, deleted and reinstalled the app, but it still shows “Something went wrong…”
I hope we can get a fix soon! This is so annoying. Even more frustrating that it’s been a known issue on Reddit and here, but Xfinity does not want to own it.
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user_7rujmh
1 Message
3 months ago
I'm trying to set up my new service and I'm getting the same error with the app. This is ridiculous.
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user_nn0qfg
1 Message
2 months ago
It is February 19, 2025 and I just started having this issue a few days ago.
I had xfinity cable tv, land line, and gigabit at my old address. Prior to my move I logged into the Xfinity app and followed the steps to transfer my service to my new address. The app stated that the transfer/move procedure was successful. Prior to activating service at my new address I swapped my old gateway with a new one. Since I swapped out the gateway and tried to activate it at my new address with the Xfinity app it won’t log me in and displays the message, “something went wrong.” I see in other threads that this is a known issue. I have tried the usual stuff, uninstalling and reinstalling the app multiple times, logging out and logging back in to my Xfinity account on Chrome on my iPhone, etc., all with the same result.
Is there a fix for this? PLEASE HELP!
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