Visitor
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8 Messages
server access denied on xfinity app
I can log in on the pc, but the iphone i get the following message "Access Denied, you dont have permission to access http://login.xfinity.com/login on this server reference #18.2659c817.1772486015.1487376e
https://errors.edgesuite.net/18.2659c817.1772486015.1487376e
ive tried clearing cookies, reinstalling app, clearing all browser histories, no effect
The one time I did get ahold of a real person from xfinity (which is near impossible), They were able to "invite" me into the app manually, but after that session, it reverted back to the same access denied error
what do i do now?
XfinitySeth
Official Employee
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974 Messages
28 days ago
Hey there user_hb8rr1 👋 I appreciate you stopping by our community and hope you're having a great week! The Xfinity app is probably one of my favorite things customers can take advantage of, so I definitely want you to be able to access it to manage your billing, services, and especially your Xfinity Membership rewards! Can you start by letting me know what model of iPhone you're using to access the app?
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maze46
Frequent Visitor
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12 Messages
8 days ago
is there a solution for this or not
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maze46
Frequent Visitor
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12 Messages
8 days ago
Is there a solution for this yet or not? Mine started today 3/24/26 after updating the app Iphone 16 promax. Access Denied.
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user_wqi8uw
Visitor
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2 Messages
5 hours ago
I have the same issue with an iphone 14. most recent OS. just started this past week. One day it was fine and the next i cannot use the xfinity app. I spent 2 hours on Sunday with tech support trying to figure it out and in the end he said "well looks like theres a problem with your phone."
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user_hb8rr1
Visitor
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8 Messages
2 hours ago
Yeah good luck, they don’t know what they are doing, nobody has solved it and I got tired of back and forth text messages for days on end with no results, it’s like a canned response phone bank tech support only worse, you can’t speak to anyone, Xfinity is good at that, the only way to reach a human on the phone is to select the “ cancel service” option, oh they’ll answer that call like piranha on a steak, otherwise, forget it
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