Regular Visitor
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7 Messages
Security Tab Disappeared from xFinity App
Hi,
The security tab on the bottom row of my xFinity app on my iPhone has disappeared. This is the tab we used to view the security cameras. The only tabs that appear now are "Overview" "Services" "Wifi" and "Account". Previously, there was one that says "Security".
The cameras are still working, because we are getting notifications on our phone when there is motion. However, when we click on the notification, it just takes us to general page of the xFinity App (it should take us to a live view of that camera), and there is no way to see the actual camera. I'm not sure exactly when this happened, but it was definitely in the past few days. I have uninstalled and re-installed the app, and nothing has changed.
Does anyone know how to get the Security tab back?
Thanks!
XfinityKrista
Official Employee
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1.5K Messages
6 months ago
Hello @Zivheads, thank you for taking the time to reach out on social media. I understand your concern with the xFinity app, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_kjt6hj
1 Message
2 months ago
I am having the same issue. They escalated it to engineering and we still have not been updated
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Mcflytechsupport
3 Messages
2 months ago
I’m having same issues
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user_v5mcwj
1 Message
20 days ago
After several days of uninstalling and reinstalling the app, signing out and signing in “as someone else”, as directed, and restarting the modem, several infuriating attempts with the stupid virtual assistant I got off work and drove to the Xfinity store only to be told to “get out” because I was told they don’t have anyway of helping me, I said what the f$&@ am I supposed to do and the little nerd said you’re not going to talk to me like that you can get out!!! Lmfao! Since when is it not ok to vent your frustrations! I was not cussing at him. I clearly just said what the f$&@am I supposed to do because I can’t get anybody on the phone to help me. And the virtual assistant wasn’t going to let me speak to an actual person. The one and only time I did get an actual person he had the same kind of attitude! He was telling me sign out sign back in sign out sign back in delete the app reinstall the app. You need to update your modem, blah blah blah. I don’t think they really know what’s going on and they don’t know how to fix it. The Xfinity store is a joke. They are only there to get you new service and equipment. That’s exactly what I was told anything else you have to go online and hopefully get through to an actual person that still won’t be able to help you. At this point, I am looking into getting another Internet service provider and bundling with their security systems. I need competency and I don’t feel that Xfinity is it for me anymore. They’ve gotten too big and too snobby And it’s not about the person anymore.
when I asked the little man at the Xfinity store if anybody else was having these issues, he had a bewildered look and said I haven’t heard of anything, with an attitude. But as I go online, there seems to be several people with this same issue, but there is no solution. As you can tell, I am still very frustrated and I’m getting to the point IDGAF how I speak or who I’m speaking to,no, it’s not gonna get me anywhere, but neither is calling or going to their store.
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