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Zivheads
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Regular Visitor

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7 Messages

Wednesday, June 26th, 2024 7:02 PM

Security Tab Disappeared from xFinity App

Hi,

The security tab on the bottom row of my xFinity app on my iPhone has disappeared. This is the tab we used to view the security cameras. The only tabs that appear now are "Overview" "Services" "Wifi" and "Account". Previously, there was one that says "Security".

The cameras are still working, because we are getting notifications on our phone when there is motion. However, when we click on the notification, it just takes us to general page of the xFinity App (it should take us to a live view of that camera), and there is no way to see the actual camera. I'm not sure exactly when this happened, but it was definitely in the past few days. I have uninstalled and re-installed the app, and nothing has changed.

Does anyone know how to get the Security tab back?

Thanks!

Question

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Updated 

17 days ago

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XfinityKrista

Official Employee

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1.5K Messages

5 months ago

Hello @Zivheads, thank you for taking the time to reach out on social media.  I understand your concern with the xFinity app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_kjt6hj

1 Message

1 month ago

I am having the same issue. They escalated it to engineering and we still have not been updated 

1

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XfinityShawn

Official Employee

 • 

1.1K Messages

 

user_kjt6hj Our team can look into your concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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Mcflytechsupport

3 Messages

17 days ago

I’m having same issues

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