Regular Visitor
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7 Messages
Security Tab Disappeared from xFinity App
Hi,
The security tab on the bottom row of my xFinity app on my iPhone has disappeared. This is the tab we used to view the security cameras. The only tabs that appear now are "Overview" "Services" "Wifi" and "Account". Previously, there was one that says "Security".
The cameras are still working, because we are getting notifications on our phone when there is motion. However, when we click on the notification, it just takes us to general page of the xFinity App (it should take us to a live view of that camera), and there is no way to see the actual camera. I'm not sure exactly when this happened, but it was definitely in the past few days. I have uninstalled and re-installed the app, and nothing has changed.
Does anyone know how to get the Security tab back?
Thanks!
XfinityKrista
Official Employee
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1.4K Messages
4 months ago
Hello @Zivheads, thank you for taking the time to reach out on social media. I understand your concern with the xFinity app, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_kjt6hj
1 Message
14 days ago
I am having the same issue. They escalated it to engineering and we still have not been updated
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