New Poster
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7 Messages
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team,
I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago.
I have already verified that this is isolated to the native Samsung Tizen OS app codebase:
- Standard troubleshooting (deleting the app, deep power cycling the TV to clear the system cache, and reinstalling) did not resolve the issue.
- If I cast the exact same in-progress recording from my mobile phone's Xfinity app to the TV using AirPlay, the fast-forward functionality works flawlessly.
This confirms the issue is a bug in the latest version of the Samsung Stream app breaking the recording timeline buffer playback.
Please do not send signals to reset my home modem/cable equipment, as the hardware connection is completely fine. Instead, could you please take my device information below and link my account profile to the open backend engineering ticket for this Samsung app platform bug?
- TV Model Code: QN65LST7TAFXZA
- Samsung Software Version: T-NKMAKUC-2740.01, BT-S
- Xfinity App Version: 2.6.0
Thank you for your help in getting this escalated to the development team.
XfinitySara
Official Employee
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3K Messages
2 months ago
Happy to take a look, @user_kav218! I see that you also sent us a direct message. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply to you directly in just a moment!
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user_xvznzq
Visitor
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19 Messages
1 month ago
I’ve been having the same issue for three weeks
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user_8e6mgy
Visitor
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13 Messages
9 hours ago
I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparent explanation about what is being done to fix it. Please do not ask for direct messaging or to request a service appointment. If the issue is currently being investigated and xfinity is actively working on solutions, give us a timeline. I think this is a fair request.
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