Thursday, January 4th, 2024 8:52 PM

RE: Xfinity was impacted by a data security incident

And also, my Xfi app does not work. Hasn't worked for months. I have the most recent update on my phone and I visited an Xfi store here in Augusta, GA and the employee had no idea what to do with me other than to print me out my data usage for the past year. I have to log into Xfi through a computer or through a browser (My Safari doesn't work, so I have to use good ol' Firefox Focus). Anybody else have this issue, too? I don't even know why I am posting here other than to see if there are any others who are having these weird problems I had, ONLY after buying a new iPhone and two new Androids from Xfinity store in Georgia, and doing the phone lease/bundle Internet plan. What a mistake. My partner even lost his job because he lost availability so many times there was a point in August where nobody could even contact him. And he was a Systems Administrator. We are no fools, Xfinity. 

This post was created from this reply on different post

Official Employee


821 Messages

4 months ago

Hello @alexaisfrustrated, thank you for taking the time to reach out on social media.  I understand your concern with the xFi app, and I'd like the opportunity to check into that for you.


To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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