P

Visitor

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6 Messages

Sun, Jul 24, 2022 7:18 PM

Pause and parental controls don’t work

Out of the box using the Xfinity app the parental controls nor the pause button work at all.   The pause image shows yet nothing happens.  My daughter uses a iPhone 6 with no cell line on it.  I want to control her access and be able to pause but they do nothing when enabled.  What needs to be done to turns these features on? 

Visitor

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6 Messages

2 m ago

It’s also very strange that the parental controls impact every device in the household.  I want it to impact specific devices not the entire household.  Is this possible ? 

Official Employee

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236 Messages

@Programmer187 Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you today. Do you have profiles set up in the Xfinity app? Once inside the profile you can assign the devices and set the parental controls for everything in that particular profile. 

I am an Official Xfinity Employee.
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Visitor

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6 Messages

@XfinityJanelle​ Yes I have done that and they don't work.  Nothing is effective on her profile pause.  The timing is useless because it tracks just connection length to the network and not how long she's actually been playing on her phone.  So I was just going to pause it myself when her time is up.  It does NOTHING at all.

(edited)

EG

Expert

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95.8K Messages

2 m ago

Concern moved here to the proper help section for assistance. 

Visitor

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6 Messages

2 m ago

Hello,

I'm still waiting for a response.  Seems none of the parental controls work.

Mike

Official Employee

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436 Messages

@Programmer187 Thank you very much for your patience while you wait for a response and while you are working with us. Having three kids I know how important it can be to have complete control over their screen time and online time. I want to provide this great website to you so we can make sure everything is correct with how you are Managing People With Xfinity xFi
 

Please let us know if you still have any further issues. We are always happy to help. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

2 months ago still no response.

Official Employee

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608 Messages

I saw that we offered a link above. Did that link that we give you not help? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

That link is to the setup i completed a long time ago.

Official Employee

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680 Messages

I see you sent us a DM, I will continue to work with you directly there to get this taken care of. Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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