U

Visitor

 • 

3 Messages

Saturday, April 13th, 2024 4:00 AM

Closed

No option to activate pod on the app

Yes I have done what it says on the site. It’s not under the account tab on the app. I have also made sure Bluetooth is enabled. No luck. I know the pod works I’ve been using it for a year. I just can’t add it back to the mesh network because the option to add it does not show up in the app. 

Official Employee

 • 

1.5K Messages

7 months ago

@user_6bdabb Hello and thank you for your post. I would be reaching out if I was having troubles with my pod too. Here is a great place to start: Activate or remove your WiFi Boost Pods using the Xfinity app Let us know if you still have any issues once you have followed the steps outlined in the link above. 

Visitor

 • 

3 Messages

Yes I have done what it says on the site. It’s not under the account tab on the app. I have also made sure Bluetooth is enabled. No luck. I know the pod works I’ve been using it for a year. I just can’t add it back to the mesh network because the option to add it does not show up in the app. 

Official Employee

 • 

1.3K Messages

We are happy to look a bit further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
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