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Friday, March 1st, 2024 3:39 AM

Closed

No option for WiFi Equipment on Xfinity app

When I open the Xfinity app, and select the Wi-Fi icon on the lower center of the screen, there is no option to view Wi-Fi equipment . . . so I can do port forwarding, DMZ, etc.

I have deleted the app, restarted my iPhone, restarted the XB8 modem, reinstalled the app. The functionality was there a few months ago on the app and now it has disappeared.

Thank you!

Expert

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111.5K Messages

1 year ago

Moved here to the Xfinity App help section for assistance.

Contributor

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183 Messages

1 year ago

Hi there ,

     The best I can do  for now is enclose a picture of mine  , but I'll give you more thought .

19 Messages

How do I upload a photo to my reply?

(edited)

Retired Employee

 • 

5.9K Messages

@user_3u5j4v​ You can use the icon at the bottom of the reply field that says "Insert Image", to include images in your forum posts. 

Official Employee

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744 Messages

1 year ago

@user_3u5j4v Depending on what equipment you have, and services, the view via the Xfinity app can be different. But we'll make sure we get this working for you! Are you using one of our modems and on one of our updated internet tiers? Do you have bridge mode for your modem enabled?

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