No longer compatible

Greetings @Dr01083, thank you for posing this question. The Xfinity app has been updated, and now requires the Android 12 operating system or higher. In the Google Play Store if you locate the app and click "about this app" it will detail the required operating system.

Thanks for all that you do, @BruceW! This was a great catch, I went ahead and sent it over to our team that handles documentation. 

That is just so not acceptable! Its not like Android 11 is archaic and I sure am not going to put out hundreds of dollars to get a new phone when mine works just fine OTHER than getting/using the Xfinity app. Where are those of us with Android other than 12 or above supposed to get access to all our services now. I guess the website is the only option? That is ridiculous. The world is all about apps these days so Xfinity decides we don't need one unless we keep buying new phones. How much would it cost the company to update the app to make it compatible.....really?

@TerriB​ 

Not sure if this still works, but as a workaround, you can try using an Android VM (Virtual Machine) app on your PC, like the MuMu player, then download the Xfinity app to it and do it from there. Good luck !

I don't see any way to manage wifi devices, extenders, etc.

Hello @user_f7fs6b, and thanks for pointing that out.  Unfortunately advanced support features for certain functions do require the app to handle them. 

Official support for Android 11 was ended February 5, 2024, by Google. 

This does mean they stopped providing security updates for it as of that date. 

While we have continued to update the Xfinity App to allow it to function with Android 11 up until recently, we are no longer able to do so and continue to guarantee your account security. 

Perhaps a secure PIN added to the app would meet security requirements and allow backwards compatibility with earlier versions (Android 11)

That's a great idea, but a simple pin code would not necessarily cover all the potential security vulnerabilities nor meet requirements for SDK components utilized within the App that need to be met for services that include things like payment processing and protecting Personal Information for our customers from other applications that could potentially be released on the Android platform designed to exploit them.  

@user_n55n5e​ It is indeed ridiculous. We were told on this forum that we can do the same things on the website but that is simply not the truth. NOT ALL app features are available on xfinity.com and Android 11 is not exactly stone age technology so why can't they just upgrade the darn app..

@user_n55n5e​ What you describe is typical every time I have some sort of problems. They not only do not know the answers but are not willing to admit that they don't know [Edited: "Inflammatory"] Sometimes they say they will get the solution and call me back but usually never do making me have to start all over again.

@user_n55n5e​ I TOTALLY agree with you. My husband has an Android 16. He can use the app inside our home on our Xfinity home wifi but, can not access it away from the home wifi. I REALLY don't mean any disrespect by my next statement.:  The majority of the Xfinity CSRs that we've spoken to have accents that are so heavy, we struggle to understand them. It seems like they all have been given a CSR binder of "cookie cutter", "one size fit all" responses to address  customer needs and/or concerns. We've asked to speak with a supervisor on several occasions and EVERY TIME they all danced around the request, finally telling us that the supervisor is in a meeting and is unable to take a call. LAST YEAR, we did get to a message for a supervisor to call us back and they assured us that we would receive the call. OUR NEAR MUMMIFIED BODIES ARE STILL SITTING HERE BY THE PHONE,  WAITING FOR THE SUPERVISOR TO FINALLY CALL. Last but certainly not least; my husband recently called to arrange a $40 decrease in our bill by restructuring our channel package. IN RESPONSE, THE CSR TRIED TO SELL US A $90 SPORTS PACKAGE!!! 

With so much competition to cable tv nowadays, you would think that the supervisors who are ALWAYS so diligently brainstorming in meetings would come up with solutions to keep existing customers happy, instead driving them away. Current have voices and can spread very positive recommendations or "BE AFRAID. BE VERY AFRAID!!" advice to potential customers (I.e.: family members, the new neighbors, coworkers). PLEASE TREAT YOUR CUSTOMERS BETTER, XFINITY.

Our family was labeled as a "Diamond or Platinum" customer yet we received "Cubic Zirconia" customer service.

@user_6jtsda​ Several years ago they did something like that to me. I called about my cable package and they tried to sell me a 2nd cell phone. I live alone and have no need for 2 phones so I said absolutely not. Within 5 minutes of hanging up I received an email thanking me for purchasing the 2nd phone and that delivery would be in a few days. A charge subsequently showed up on my credit card. I immediately called back and spent over an hour trying to reverse the transaction. I also called my credit card company. The phone was sent to me anyway and I refused delivery. I spent nearly 3 months back and forth on the phone trying to get the 2nd phone removed from my account with no success. Eventually, I found this forum to submit my complaint and finally got something done. The biggest problem is that every time you need something it is hard to get to a person and when you do it is someone in the Phillipines who cannot speak good english. They tell you what you want to hear and then do whatever they want to your account. So GOOD LUCK with your problem. 

@user_6jtsda​ Your post was excellent and so true. Its almost impossible to get anyone on the phone and when you do its a useless call no matter what you need. Your example is spot on and they should be more than ashamed. Its not like they are Joe and Tom's cable company for heaven's sake. This is COMCAST!  I get bettter results using the xfinity assistant on line and actually the customer service portion of this forum has helped me more than once and got me results.

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