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Visitor

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1 Message

Sat, Sep 24, 2022 11:38 AM

How to unpause a device

Trying to unpause a device through my exfinity app

Official Employee

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279 Messages

2 months ago

Hello @user_65c9e3, thank you for taking the time to reach out to us on the forums I hope you are doing well! If you click the connect tab at the bottom of the Xfinity app it should show you all the devices connected to your network. It will also show which ones are paused. Click the ones that are paused and on the next page you will see a blue bubble that says unpause. You just need to click that button and the device will be unpaused. 

Visitor

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1 Message

3 days ago

I have a device that is paused, and it is not showing up under the connect tab.

What next?

This app doesn’t seem to be running according to plan, and there’s zero help available on the Internet. 

Official Employee

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442 Messages

@user_ba635 thank you so much for reaching out for help with locating a paused device. There are a few points to help. If you are checking from the phone or device that is paused make sure your Wi-Fi on your phone is not set to auto-connect and that your phone data/mobile is on. Once in the app at the bottom click the connect circle icon then scroll down to devices, it will say under the device that it's paused. If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very bottom. To locate the device you are looking for and once you click on the device there you will have the option to un pause.

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