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user_823hna
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Friday, September 12th, 2025 5:57 PM

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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XfinityChristy

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2.7K Messages

5 months ago

 

user_823hna Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry to hear about the trouble you're having with unwanted notifications. I can certainly help you with this. It's frustrating to get spam when all you want is to be alerted about important things like your bill. You're right, the setting can be tricky to find. The good news is you can disable those promotional notifications without turning off your bill alerts. They are controlled by a separate setting within the app.

 

Here is the most direct way to stop the promotional push notifications:

  1. Open the Xfinity app on your phone.

  2. Tap the Account icon in the bottom right corner.

  3. Under the "Settings" section, tap on Notifications.

  4. You should see different categories of notifications. Look for an option that says something like "Marketing & Promotional" or just "Marketing."

  5. Toggle this option off.

This will stop all promotional and marketing push notifications while still allowing you to receive alerts about your bill, service outages, or other important account information.

If you don't see this specific option or if it's already turned off, the only other way to stop notifications is through your phone's operating system. However, doing this would turn off all notifications from the Xfinity app, including bill alerts. Please let me know if you were able to find the setting and turn it off.

 

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user_823hna

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3 Messages

@XfinityChristy​ Under the account tab there is no settings option. I can only see account settings which doesnt have a notification section.

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5 months ago

XfinitySean

Official Employee

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418 Messages

user_823hna You're on the right path! Once you select "Account settings", the next screen should list "Notification settings" underneath your name. Once selected, you should see options for email, text, and push notifications under "Notification Types".
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_2eq523

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The only options under "Account Settings" > "Notification Settings" > "Push Notifications" is the following:

1. "Network Access"

2. "Network Activity"

There is no "Marketing." option anywhere. I got a call of duty push notification from you guys and I wan't it to stop.

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4 months ago

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user_823hna

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@XfinitySean​ Under my name in account settings is "Xfinity ID and security" (which does not contain notification settings). Below that is account details which also doesn't contain a "notification settings".

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4 months ago

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user_9d6e93

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@XfinityChristy​

is there an answer to how to stop advertising push notifications on the Xfinity app that is based on reality?

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4 months ago

user_8c2de8

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1 Message

22 days ago

I have the same issue. I already have all privacy marketing alerts turned off yet I still get alerts about shows like traitors etc. I do not want this. Help

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XfinityMarcus

Official Employee

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2.1K Messages

user_8c2de8 thank you for using the Xfinity Community Forums page to reach out. Just to confirm are these notifications you are receiving specific to the stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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20 days ago

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user_yzxpal

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2 Messages

YES.

There is NO option under the Apps Notification settings tree for turning off marketing notifications under Push Notifications. 

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10 days ago

XfinityMatthew

Official Employee

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1.3K Messages

If that is not showing in the app you can try on our website. I was able to replicate this for my account on the webpage just now. 

1. Visit our Xfinity Privacy Center at https://www.xfinity.com/privacy/requests/choice

2. Sign in if you are not already. The webpage above will confirm your name and address. 

3. Once past the verifications it should take you to https://www.xfinity.com/privacy/requests/choice#Preferences which will have the option "Customer Choices"

4. In the customer choices page there is a toggle option for "Allow personalized ads online, in mobile apps, and in video service" 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_yym0h4

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That is false. It's tedious enough to turn of dozens toggle switches for email and SMS, but there is no option for turning off any marketing (or any other specific) notifications in the app. Either I block all app notifications through my phone permission settings, or I get a barrage of spam from the app. I don't think it is legal to spam people without a way to opt out.

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8 days ago

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XfinityQuemekia

Official Employee

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874 Messages

To confirm, when trying the steps mentioned above by @XfinityMatthew online, instead of using the Xfinity app, the option was unavailable?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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MadmanTH

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1 Message

16 days ago

I am having the same issue. This is for the "Xfinity" app to manage home network. There is no option to manage advertisement push notifications.

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XfinityJorge

Official Employee

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2.7K Messages

 

MadmanTH Hey there! Thanks for reaching out and we are happy to help. Have you attempted any of the steps above? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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user_yzxpal

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2 Messages

I have tried all the steps outlined in this thread. If you will look, two separate users have stated the same problem with the stated fix: 
There is NO OPTION under the notifications choices to turn off MARKETING. 

You have 2 choices:

1. "Network Access"

2. "Network Activity"

I don't want to be marketed to about your phone service, or games, or service upgrades in the Xfinity Stream App. So, fix the App so I can turn Marketing off. It's really that simple. 

All other settings in my online account have been set to "OFF" for any marketing, but all instructions for turning it off in the App are referred back to the same inaccurate steps that have been outlined by XfinityCristi and XfinitySean. 

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10 days ago

user_uegx0m

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1 Message

7 hours ago

I've just gone through the same process. There is no way I can find to turn off the marketing push notifications other than to turn off *all* push notifications from the Xfinity app at the OS level. That disables security notifications as well. I have disabled every Marketing category on the website, but it only applies to email and text. Xfinity is still sending push notifications via the app, despite my choices.

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