Visitor
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5 Messages
Hotspots app “no internet connection” when trying to sign in
Hi all,
When trying to sign in to the XFINITY hotspots app it says I have “no internet connection,” even though I am connected to the internet.
This problem arose when two days ago I reset my network on this iPhone SE (1st gen). After resetting the network, I was still signed in the hotspots app, but was not getting internet via the same XFINITY WiFi hotspot that I am trying to connect to. Thus, I logged out to try and reset the profile, and now it just gives me that error message when trying to sign in.
I have uninstalled and reinstalled the app multiple times, but no success. Also, I have no issues connecting to the unsecured “xfinitywifi” connection. However, when trying to connect to the “XFINITY” hotspot, a moment later it brings up the login page, and tries to direct me to download the hotspots app to login to my account on the app, but I cannot since I get the “no internet connection” message.
Any thoughts? Thank you.
Accepted Solution
user_RobertB
Contributor
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350 Messages
3 years ago
@Burg7
Hi there!
If you prefer not to use the secure network, you can manually connect to the open network (xfinitywifi) without downloading the Xfinity WiFi Hotspots app.
I'd be glad to ensure that this gets looked into further and see if we can get to the bottom of your hotspot issue. If you continue to experience issues, please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"
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hc13
Visitor
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11 Messages
4 years ago
I'm having the same problem
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Burg7
Visitor
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5 Messages
4 years ago
It is a little ridiculous we must use the XFINITY hotspot app to log into our XFINITY account in order to have access to the hot spot.
Why can we not just log in to the screen that pops up a moment after selecting the XFINITY hotspot?
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user_1c1391
Visitor
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1 Message
4 years ago
Same issue with my iPhone X. I was trying to download the secure profile and I can’t use xfinity hotspot app, says no internet connection.
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user_e0587d
Visitor
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3 Messages
4 years ago
Same issue here on iPhone XR. No internet connection when trying to sign in.
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sefcug
New Poster
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3 Messages
4 years ago
I have the same issue with my Galaxy S21.
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Burg7
Visitor
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5 Messages
4 years ago
Hi folks,
I figured out a resolution - at least for my iPhone SE (1st gen).
After connecting to the XFINITY hotspot and the login pop up came up, I tapped on “continue without logging in,” or whatever it says just below Download App, then I tapped on the whatever button was available. From there, it gave me a profile, and said something about going to my settings to enable it, or something. I went to my iPhone Settings > General > Profile (right below VPN) and then there was the option for me to install the Profile. Now I have connection every time.
However, the error message in the hotspot app saying I have no internet still comes up when I try signing in. Oh well, at least I have the hotspot connection. Lolz.
(edited)
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user_e0587d
Visitor
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3 Messages
4 years ago
This morning i was able to download the app from the app store and start it without getting the connection error. the app functions normally but I don't have the security profile on my iPhone like I used to have. Usually, it would show up under VPN in settings if I recall.
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