Getting 'Sorry, that didn't go as planned' error message when signing into Xfinity app

Hello,

I am a new customer to Xfinity using my own modem/router and upon attempting to activate my internet service via the Xfinity app, I received an error message stating "Sorry, that didn't go as planned". I closed down the app, removed the app entirely and restarted my own phone multiple times but to no avail. I even waited to re-try this all the next day in case my phone was really the issue, however, this appears to not be the case as I am still receiving the same message upon login.

As a new customer, this has been extremely frustrating starting off on the wrong foot with a new internet provider as I am entirely dependent on the proper functionality of this Xfinity app. Even when this is resolved and my internet is up and running, I will remain very skeptical about this app and it's smooth running so Xfinity may lose me before they even fully have me as a customer. Additionally, I am unable to find a number to call for help to speak with a real person instead of the "24/7 chat" where I am talking to a robot. Any direction from a real person from Xfinity would be greatly appreciated so I am able to use my internet beginning yesterday.

Sincerely,

A frustrated new customer