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mikeu98709890
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Thursday, March 4th, 2021 8:00 PM

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'Enable your browser' error message

I can't seem to sign in to the xfinity app. When I start it up and slect 'sign in', I'm taken to an error message that says 'enable your browser'. I can go back or go to settings. However, all the browsers on my phone are enabled. I need to sign in so that I can activate my modem. Does anyone have any guidance?

Question

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Updated 

4 years ago

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Official Solution

CCGina

Official Employee

 • 

800 Messages

4 years ago

It's strange that it's happening on all browsers; have you already attempted closing out the window and reopening (or closing and reopening the app), trying a different browser, clearing cache and cookies, and rebooting the device completely?

We also ask that you verify that the web browser/device you are using is completely up to date. Please keep in mind the Xfinity App only works on supported web browsers and equipment. 

Supported Web Browsers

  • Google Chrome (two most recent versions)
  • Firefox (two most recent versions)
  • Safari 10 or later
  • Microsoft Edge (two most recent versions)

Supported Mobile Operating Systems

  • iOS 13 or later
  • Android 7.1 or later

Note: 

  • Beta versions may not be fully supported. Windows and Amazon phones are not supported.
  • If Bridge Mode is enabled on your gateway, you wont be able to use the Xfinity App. 
  • The Xfinity App and xFi website is designed to work with one active xFi Gateway per account. In the rare event that multiple modems are required to support your service needs, you might not be able to use xFi. This applies to both customer-owned modems and rented modems.

Please let us know if you continue to experience issues or have any additional questions or comments. 

(edited)

1

user_063c1e

Visitor

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5 Messages

@ComcastGina i also am a new user.  I am having the same issue.  It keeps telling me ro enable my browser.  I have tried multiple times.   I have cleared all cookies and cache.  I have restarted my phone multiple times.   I have installed and uninstalled the app numerous times.   It keeps telling me the same thing.  I use chrome as my default browser.  

4 years ago

0

user_1b76d7

Visitor

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1 Message

4 years ago

Having the same issue. I've had this app for years, I just moved and transferred my service. The app kept showing my old address as well as the new. Then it seemed to start over, the getting started screen came up and then says enable web browser. I cleared cookies etc, even completely Uninstalled the app and waited a few days, reinstalled it and still having this issue. 

(edited)

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user_7efb28

Visitor

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1 Message

4 years ago

I have been having the exact same problem for s long time.   Nothing fixes it.

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user_740b56

Visitor

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1 Message

4 years ago

Same here. It worked fine for a long time. Then yesterday we had an I internet and tv outage. When it came back on, my guide and remote functions were slow. I usually resolve this with my xfinity app. Somehow I logged out, and now I can't get back in. "Enable your browser."

I cleared cache and cookies. I uninstalled and reinstalled the app. Rebooted my phone multiple times. FIX THE APP, XFINITY!

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XfinityBillie

Official Employee

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3.4K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry  to hear that you are not only experiencing issues with you My Account app but also with your cable services. Were you able to get logged into the My Account app and resolve the concern with the cable or did you still need assistance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_892951

Visitor

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1 Message

So.. how do you fix it?

4 years ago

0

XfinityVianney

Official Employee

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2.3K Messages

Hello, @user_892951. I understand you may be having similar issues on your end. I get this is frustrating for everyone, but we will do everything we can to help. I ask that you reach out privately, so we can cover the details of your profile. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to direct the message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_63c366

Visitor

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1 Message

4 years ago

I am having same issue and it seems to reflect what the others say. It just went out and cannot be opened via reinstalling or anything. It works fine on other phone, but I need it to work on personal phone. Frustrating to say the least

(edited)

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CCAnna

Problem Solver

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874 Messages

Hi @user_63c366 , thank you for reaching out over Xfinity Forums. I am certainly sorry to hear this has been an ongoing issue. This is never the experience we want for our loyal customers. I have had a chance to look for a "larger issue" and I am not seeing that one has been reported yet. If you have tried what others have suggested (clear cache and cookies, uninstall/reinstall app, restart phone) and this has not worked, we will need to dig a little deeper. Can you send me a private message? To send a private message click the chat icon. Once prompted send a message with your full name, full name of account holder (if different), and service address to our shared handle "Xfinity Support". We look forward to hearing from you!  

I no longer work for Comcast.

4 years ago

0

user_584e7a

Visitor

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1 Message

4 years ago

I had the app working fine on my note 20. had to replaced the phone. downloaded the app to my new note 20 and now have the same issue as everyone else here. has there be a fix for this yet?

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XfinityAirelle

Official Employee

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2.7K Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Zaleeb8484

Visitor

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2 Messages

I am having the same issue.  I did everything Comcast asked and even did the chat and spoke with someone.  I believe this is an error on Comcast end with the app system and is not anything with your customers phones or apps.  After I got done speaking with a rep she had no idea what to do and we ended the call.  Customer service was not bad but this is a bug fix on your end Comcast.  😑

4 years ago

0

XfinityEmilyB

Official Employee

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2.1K Messages

I appreciate you reaching out to our forum with your concern about the app, @Zaleeb8484! I rely on the app to manage my account so I'd be upset if I was having this issues. We may need to create a ticket.

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

MNtundraRET

Gold Problem Solver

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5.9K Messages

4 years ago

There has been problems getting on the forum for many of us. I use W10, Edge (always updated to current version). I finally got on today, 7/1/2010. Last time on was 4/22/2021.

It is just one of many coding problems for the new company used by Comcast. They are located in India. India is on COVID19 lockdown. Need I say more?

(edited)

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user_3868f3

Visitor

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1 Message

4 years ago

So there's no fix for that enable browser error message yet then? That's annoying. I can't install my new modem on my own because of it. 

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Blytzr

Visitor

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1 Message

@user_3868f3 you can login just fine from a computer.    It just seems to be happening on cellphone.   I just upgraded to an s20+ but the apps work fine on my S10+

4 years ago

0

CCHeather

Problem Solver

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1.1K Messages

@user_3868f3 Please ensure your applications and device are up to date. The next best step would be to remove the application, then install it again. Here is how: https://comca.st/3AslH2f.

I no longer work for Comcast.

4 years ago

0

Cantlogin1

Visitor

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2 Messages

4 years ago

{EDIT: Violating forum guidelines} [Guidelines](https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c)

(edited)

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user_2cde18

Visitor

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1 Message

4 years ago

Happening to me as well

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user_5aa4a4

Visitor

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1 Message

Very frustrating, it is happening to me as well on my Galaxy S9. The xfinity app will not let me log in - and worked fine until about a week ago.  I have tried restarting the phone, clearing the cache, uninstalling the app then reinstalling it.  Nothing changes this behavior. Please help

4 years ago

0

CCAnna

Problem Solver

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874 Messages

Hi @user_5aa4a4 , I am sorry to hear you have had a problem accessing the app on your cell phone. I can understand the headache you must be experiencing. Thank you for trying the suggestions others have listed. I would be happy to help further. Can you send our team a private message with your full name, name of account holder (if different), and service address? To send a private message click the chat icon in the upper right corner and send the message to our shared handle “Xfinity Support”. We look forward to hearing from you!  

I no longer work for Comcast.

4 years ago

0

user_bb57ab

Visitor

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1 Message

4 years ago

I cannot access the xfinity app as well  it keep saying enable browser . I need a solution please

1

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CCGina

Official Employee

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800 Messages

I'm sorry to hear that there has been trouble with the app @user_bb57ab! Have you already attempted closing out the window and reopening (and/or closing and reopening the app), trying to log in on the web portal using a different browser, clearing cache and cookies, and also rebooting the device completely?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_41c34c

Visitor

 • 

1 Message

4 years ago

Strange because I'm having the same problem. I've even called CS who seems to have no clue what I was talking abt. Please describe how to fix this problem. I'm a new customer  and already off to a bad start.

1

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CCGina

Official Employee

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800 Messages

Oh no! I'm sorry to hear that things are off to a rocky start due to your issues with the app! Did you already happen to try closing out the window and reopening (and/or closing and reopening the app), trying to log in on the web portal using a different browser, using a browser in private or incognito mode, clearing cache and cookies, and also rebooting the device completely?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

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