Downloaded recordings missing on devices

Love to be able to watch what we download from our DVR, but as soon as we go anywhere and the device we use, tablet, phone...and we are off wifi..We get a screen that says there are no downloads on the device. Go back on wifi, they are all there! Maybe someone new out there can help figure this one out..no one in the past year has been able to and I have been on every forum, spoken to I don't know how many techs and been on so many chats..I just get tired of bills going up when services don't work as they should.

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Responses

CC_Tony

Retired Employee

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1.4K Messages

4 years ago

@blueyslori

Thank you for your post! That is a very strange problem to have! Are you downloading and testing on the same device? Content can only be watched on the device it is downloaded on. Also, is this happening on multiple devices?

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blueyslori58

Frequent Visitor

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24 Messages

@XfinityTony

Hi Tony,

The main device used is my husband's Samsung tablet. When it continued to happen, we tried on my Samsung tablet, same thing, then tried on my Google pixel phone. We just had a tech out here today to replace the DVR, he said sometimes you just need the wifi, regardless of how it says download and watch anywhere...sorry, what sense does that make?

4 years ago

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CCEthan

Official Employee

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1.4K Messages

@blueyslori58The download feature is definitely mean to watch offline and we can look into putting in a ticket for this using your account. Can you DM your name and address?

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon or follow

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I no longer work for Comcast.

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4 years ago

0

bricc43906

New Poster

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8 Messages

4 years ago

I have the same issue and have talked to several techs but nothing was ever fixed. I download shows to watch at work. After I download to the tablet I make sure they are there and they are. Whenever I get to work, sometimes they are on the tablet and sometimes they are not. Very frustrating paying these expensive bills to have generic services. Has anyone figured this issue out yet?

1

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XfinityJorge

Official Employee

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2.3K Messages

Hello, @bricc43906 thanks for taking the time to comment on this Forums post. We are sorry to hear that you are experiencing similar issues and we are happy to see how we can help. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Xfinity App

blueyslori58

Downloaded recordings missing on devices

CC_Tony

blueyslori58

CCEthan

bricc43906

XfinityJorge

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