Contributor
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47 Messages
Disney+ App hangs during commercial breaks
Hey all,
Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
tscharch
Visitor
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1 Message
8 days ago
This is an absolute know problem at Xfinity Comcast and they are doing nothing to cure it . You can waste your time with all of their trouble shooting but as you read this comments everyone has already tried these workarounds and they RARELY cure the problem . File a complaint with the FCC because there is adequate evidence on this message board one that Comcast Xfinity is engaged in intentional deceptive sales practices selling streaming subscriptions that malfunction and push the customer to pay more $$ to upgrade to commercial free streaming . This is in addition to an overall defective product known as the X1 console which has well known defective buffering issues in even their highest quality commercial free streaming app - Netflix at times due to regional X1 box connectivity issues.
This is undeniably outrageous and Comcast Corporation should be held accountable .
Ask yourself this question? How is Comcast getting away with this for so long and not being held accountable by government regulators . There is probably an internal employee whistle blower lost a MILE LONG from the employees I’ve talked to alone !
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user_okltjr
Visitor
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1 Message
8 days ago
Had same issue with Paramount in the past. Now Disney+ equally bad if not worse on big screen. Tried down grading resolution/data. Plays fine on computer albeit $12.99/mos thievery with commercials since promo ran out. Shame comcast sort-of blames Disney and Disney sort-of blames Comcast. Makes me want to throw something at the TV even though it not my 4K Samsung's fault (I think). As soon as I'm done watching Maul I'm out.
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user_5lv710
Visitor
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1 Message
3 days ago
I have the same issues all of the time.
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kaccp
Regular Visitor
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11 Messages
4 hours ago
Same problem. Couldn't get though anything I tried to watch once the show went to commercial break. And yes, I tried all the "fixes" listed on this forum. I also tried to direct message Xfinity like some of the replies suggested. That is a joke. The reply to that was follow th instructions in the text message...what text message!!
Xfinity keeps getting more expensive for crappier service. Have you ever tried to call and talk to a live person. I gave up on that years ago and now to go the store to talk to a real person. About 25% of the time they can help, 75%, not much.
But that is for another time...how do I fix Disney+??
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VDreadstar
Contributor
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47 Messages
2 hours ago
5 pages of folk with issues and lack of solutions since I first posted this issue. Wow and sad.
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