Hello @user_pmatob and thank you for reaching out via our Xfinity Community forums! 

It can definitely be frustrating to have that happen when you're watching something and having issues while streaming content! 

There are several things you could try.  These are some of the most common fixes for Disney Plus freezing during the commercial breaks.  

1) If you are watching Disney Plus on a Xfinity supplied piece of equipment, you can try going into Settings followed by App Settings, and then Data Usage - change the setting from Automatic to 'Moderate' or 'Save-Data'

2) Restart or Power Cycle the device - You would want to remove power for at least a full minute. 

3) You can navigate to the Xfinity menu, select Settings, then Privacy, and Clear Cookies and Local Storage Data. 

If you are not using one of our devices, there are similar settings for the app on third party devices. 

Please give these a try and if your issue persists, let us know.  We're here to help address your concerns! 😀

Not an Xfinity issue. Disney n Hulu gotta fix their products. Netflix or Prime don’t have the problem. 

Thanks for taking the time to post on our community forums, user_cgo1l0! What device are you watching Disney+ on when you run into these freezing issues?

If I turn off cable box and just use the app through my smart tv I never have an issue.  Seems like there is a glitch somewhere specific to xfinity and the disney plus app.  

Hey there, user_7ckgqw! We appreciate you reaching out to us regarding your issue experienced with the Disney app streaming. Rest assured, you have reached the right team to assist you! What device are you encountering this issue on?

My New bos is the XR15

everyone! get the roku! we got one with voice command and no issues with the disney app.

Greetings, @user_rjj2kt! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new TV box, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening? You mentioned Disney Plus was "freezing still." It sounds like you were having similar issues with your previous box, is that correct? Does the video freeze in place while the audio continues playing, or does everything stop together? Does it usually resume playing on its own, or do you need to interact with the box to get it going again? Have you ever seen any kind of error code or message on the screen when this happens?

just go to roku. we have had not issues with the disney plus app.

Good evening @user_6zp91a, and thank you for letting us know that you are also experiencing this issue. May I ask what troubleshooting steps you have tried so far for example, have you tried deleting and reinstalling the app? May I also confirm the app is up-to-date? 

Hello, @user_u34skk thank you for taking time to reach out over Xfinity Forums. I understand how frustrating it can be when Apps freeze on the X1 set-top box, and have found that clearing my stored data on the X1 equipment typically clears issues with Apps: https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

Please let me know if you've already attempted this, or any of the other troubleshooting steps mentioned on the post. 

Hello, @user_s95f1l have you tried any of the solutions suggested by @XfinityCliff

1) If you are watching Disney Plus on a Xfinity supplied piece of equipment, you can try going into Settings followed by App Settings, and then Data Usage - change the setting from Automatic to 'Moderate' or 'Save-Data'

2) Restart or Power Cycle the device - You would want to remove power for at least a full minute. 

3) You can navigate to the Xfinity menu, select Settings, then Privacy, and Clear Cookies and Local Storage Data. 

If you are not using one of our devices, there are similar settings for the app on third party devices. 

Hello @user_68d61c and thanks for adding your concern to our Xfinity Community forums regarding the issue you're having.  Can you tell us what model of Xfinity box you're using and whether you've tried going into the settings in the App to reduce the data settings?  This issue has been found across multiple devices where Disney and Hulu are concerned, and not just Xfinity devices.  I myself had a similar issue on a non-Xfinity device myself, and changing the data settings helped.