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user_01dac9
1st Topic

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1 Message

Monday, July 4th, 2022 4:20 AM

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Devices not pausing

I have a set schedule for my kids to use the WiFi for only 8 hours a day when the downtime is active they are still able to access the internet I’ve tried pausing device and they can still use internet what do I do 

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2 years ago

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lmg_35c4

Regular Visitor

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13 Messages

2 years ago

Same problem here. I am also noticing that router is reporting a different set of connected devices and that its clock is set an hour different than than app. Adjusted sched to compensate but no difference.  Still broken... 

(edited)

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CCTambrey

Gold Problem Solver

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3.4K Messages

2 years ago

Hello @user_01dac9!

I appreciate you reaching out to bring this issue to our attention. 

 

It seems you posted this a few days ago now and I wanted to check in to see if you still needed help with pausing the devices in your home or if you were able to figure out a resolution? 

I'd love to help if you are still having trouble!

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user_6c6def

Visitor

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1 Message

2 years ago

I am having the same problem with manually pausing all devices, setting a schedule, and time limits.  The device (iPad) is able to access the internet.

Looking at the device, it is accessing wifi through and access point that is linked to the modem,  it a separate wifi.  I have restarted the app. Removed and added devices.  Nothing works.

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XfinityDemitrius

Official Employee

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1.3K Messages

Hi @user_6c6def,

If the iPad is connecting through a different wireless network, then some settings may not properly apply themselves. We recommend having just the wireless network from the rental modem and xFi Pods. We do not provide support for third-party devices and would have you bypass any additional networking equipment. Do you experience issues when you remove the additional access point and only use the In-Home Network that is provided by the xFi Gateway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_4f97dd

Visitor

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1 Message

2 years ago

Where is the solution to this issue?  Need this fixed asap. 

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CCVanessa

Contributor

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234 Messages

Hi there, thank you for taking the time to reach out to Xfinity Community Forum. I understand you are having some issues managing your devices and connection, and it would be my pleasure to help. Have you already tried uninstalling and reinstalling the app? Also, have you made sure you're using the most recent version of the app?

I no longer work for Comcast.

2 years ago

0

tomkim

Visitor

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1 Message

2 years ago

When I go to pause devices… all I get is “ We’re having trouble…please try again later.” This has been going on for weeks. I have reinstalled the app and have rebooted the router. Nothing has worked. Please advise. 

3

CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to Xfinity. I am sorry to hear about the issues you are having with applying setting to your devices. Can you confirm the app you are using? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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BadgerMom73

Visitor

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1 Message

Also having the same issue. Can’t do anything from the app in terms of pausing or unpausing devices. Get the same error message (for weeks now) as tomkim. Xfinity app is up to date. 

2 years ago

0

XfinityAmandaB

Official Employee

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1.6K Messages

@BadgerMom73 thank you so much for letting us know you are also encountering similar issues using the Xfinity app to manage your connected devices.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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