7 Messages
Devices connected but show up unconnected
There was another post about this which is now closed & the solution was to modify the settings under 2.5 & 5ghz. Sounds like many people were able to fix the issue that way. But of course …. I’ve tried to go in and do that but there is a message saying that the setting is now managed by Xfinity. Trying to get a real person to help is next to impossible. So frustrating because I don’t have days to spend on this!
XfinityNicolas
Official Employee
•
1.1K Messages
10 months ago
Hey @user_4p2tvn, thank you for reaching out to Xfinity Support on our forums. Is it not showing connected in the Xfinity app, the Admin tool, or both? To separate the wireless bands, that setting is in the Xfinity app or the website. Under edit wifi it will give you an option to use separate names for both. Keep in mind that doing that will mean the router will not select the best connection and you will need to manually. Also, if you have xFi pods, the option will be greyed out.
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