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Wednesday, May 31st, 2023

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Device randomly gets paused, but Xfinity app says it isn't paused.

A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it.

The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that my device was paused by Xfinity. I checked the app, and it did not say this device was paused at all. I had to pause and unpause it to restore internet connectivity. Then, a few hours later, it paused itself again automatically. I'm the only one with access to the Xfinity app, I have no schedules or anything set, and I am definitely not pausing the machine I'm working from home on randomly during the day. 

Anyone know what's going on? Pretty frustrating to have my work meetings interrupted by Xfinity deciding to randomly pause my computer...

Thanks!

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