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Friday, January 5th, 2024 3:54 PM

Can’t log in

I am having a hard time logging into my Xfinity account. On the app it says I don’t have authorized access to look at my account and the website just keeps showing a loading screen with a pop up saying that there has been a problem. I don’t know how to fix this and it has been doing this for three hours now. 

Official Solution

Retired Employee

 • 

5.9K Messages

4 months ago

@user_5dajol 

Welcome to the Xfinity Forum and thank you for posting your question here. I believe the reason you are having difficulty getting access to your Xfinity account online is that I am unable to find an account tied to the log in you used here in the Xfinity Forum. This means that a login was never created for the account or you may be using the incorrect login credentials for your Xfinity account (different email and password). If you have never registered or logged in before to your account online then you will need to follow the directions for creating your Xfinity ID (found here: https://www.xfinity.com/support/articles/create-xfinity-username). If you do not remember your original Xfinity account login credentials you will need to find or change your Xfinity ID (that information can be found here: https://www.xfinity.com/support/articles/how-to-change-your-username).

Please let us know if you have any additional questions or need additional assistance. 

4 Messages

@XfinityJessie​ 

I have been using this email and password for a while now and it let me log in before. It says I have an account but just logs me back out. And says I don’t have authorized access on the app but will let me log in using this email and password 

Official Employee

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1.7K Messages

 

user_5dajol 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

I would love to do that but it won’t let me sign in, which is the initial problem here. 

Official Employee

 • 

1.7K Messages

 

user_5dajol Im sorry you are having issues. We do offer other avenues to get in touch with us: 
 

Phone: 1-800-XFINITY (1-800-934-6489)

Schedule a Call Back: https://www.xfinity.com/support/schedule-callback

Chat: https://support.xfinity.com/chat

Facebook: https://www.facebook.com/comcast/ 

Twitter: https://twitter.com/XfinitySupport or by using @XfinitySupport there.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

I tried calling and they sent me to the automated help, which didn’t help my situation. And I tried to schedule a call and it says they were having trouble scheduling my call, and I didn’t get a chance to even pick a time or date to get a call. 

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