Contributor
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148 Messages
Advanced security question
In my Xfinity app I tried enabling advanced security (not security for home but for my network) but it doesn't seem to work. I don't particulary want that feature but I was just trying to see what it does, however it doesn't work meaning it won't change status from off to on. Anyone can shine some light on this?
Thanks
XfinityJorge
Official Employee
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1.5K Messages
1 year ago
Thank you for the post @Tatyana1 and for reaching out to our team over our Forums. We are sorry to hear about the issues you are having with our app, and we are here to help. Have you attempted to uninstall the app then reinstall it to see if that helps?
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user_ea01c1
4 Messages
1 year ago
I currently have the same problem. Uninstalled the app and reinstalled it and nothing changed.
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Tatyana1
Contributor
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148 Messages
1 year ago
This is probably another Xfinity app hick up. Like I said I don't really want advanced security but its funny how the reps here pretend they never heard about the issue, I'm sure its a known issue that Comcast is not willing to admit just like many other issues in the past. I had other problems with the app and no one was able to fix anything, I even reached out to the highest tier and nothing was done. When it comes to the app, they cannot fix it. When Xfinity XFI had a website it was much better and everything worked once everything got moved to the app, its terrible now.
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