Visitor
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3 Messages
Activity limit not pausing wifi
Even though I have activity limits for my child, the WiFi doesn't pause. I don't get notifications even though I have it set for notifications via text and email. Just had a technician here to help, but he said it's an app issue. I've deleted the app, the devices from the profiles, made new profiles. And it won't pause any devices, and often doesn't even recognize the WiFi activity at all. A new router today and it's still not working.
XfinityDemitrius
Official Employee
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2.8K Messages
16 hours ago
Thank you for visiting our official Xfinity Forums Community support page @user_endm2f. We appreciate you taking the time to share your experience with our Xfinity xFi Gateway and Xfi firmware. Our parental controls and system is designed with specific parameters in mind and has inherent limitations in the scenarios it can accommodate. It is not designed to handle every possible situation.
While we strive for high reliability, our system is not foolproof. We recommend checking device settings and reviewing some helpful tips that others in our community have provided like this post HERE.
Perhaps that can address your specific situation and help lock down the devices from connecting further. We encourage parents to have open conversations with their children about safe and responsible internet practices. You can also look at the device specific settings as well which could help control limits on the device directly.
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