Account Information, Activity, Billing, and Devices NOT loading on Xfinity Mobile App

@XfinityDevinC​ 

Thank you for following up.  Unfortunately if you reference my original email, I have been in contact with the Advance Support Team and multiple supervisors and all have been unable to resolve.  At this point, I'm leery as I get the feeling that they've given up or don't believe me. I'm consistently put on hold only to be disconnected or simply passed on to another department with no resolution.

Other support services have the ability to take over a screen to view what the user is experiencing.  If anyone from the Xfinity Mobile team could do so, that would be preferable.  I can be reached at [Edited: "Personal Information"].  I can demonstrate firsthand, while they are viewing, that I am able to successfully log into the app and/or online, but there is no information loaded (no account information, no activity, no billing, no device information) and I consistently received an error notification. 

Certainly considering moving on to another carrier as it's been since March 11th that I've moved to a new address. I'm paying for services that I can not manage and I definitely don't feel that is fair whatsoever.

Respectfully

Julius [Edited: "Personal Information"]

@user_a2c6f1

Thank you for reaching back out! I can certainly appreicate your hesitation if you have already reached out and worked on this a few times without a resolution. We never want you to feel abandoned or without support. I think that’s a great suggestion on screen sharing but it may not be necessary. We definitely understand that its important to manage your account and have access to all your Xfintiy features.

Let’s go ahead and move this over to a direct message so I can gather some of your account information and dig deeper into what’s going on. If you would be open to discussing this with us in a direct message, please send us your first and last name and your complete address to get started.

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_a2c6f1​ did you get this resolved?  I am having the exact same issue and no one can help me or understand that I'm able to log in and everything I just can view any details of any activity on my account!  very frustrating!  let me know if they fixed it for you and how they did if you can, thank you!