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commodore_dude
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Contributor

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92 Messages

Wednesday, March 31st, 2021 1:04 PM

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XRE-10007 error every day

A couple of weeks ago, I went to the local office and exchanged my XG1v3 DVR for an Xi6 wireless box, leaving me with one Xi5 and the Xi6, and my account supposedly switched to ALLIP to support this (the manager of the office confirmed she had the same setup and no issues). Ever since, when I first turn on the TVs for the day, I am greeted with the "Sorry, that didn't go as planned" message with code XRE-10007. Once I select Try Again, the last channel comes up. Is this expected behavior? It seems like for ALLIP accounts there should be some way to avoid this message, I had hoped it might just take a few days to clear out as my account was updated. Note that I do have an XB3 gateway, I am not trying to use these boxes through a router of my own.

Question

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Updated 

4 years ago

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XfinityBillie

Official Employee

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3.3K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can definitely understand the frustration if you wake up and every time you try to use your services you are getting an error message. When you have our cable services I know how awesome those wireless boxes are, I've got two myself! However, you would still need to have the primary equipment connected via a coaxial line to avoid the errors that you are describing. I'm more than happy to help you with getting the correct primary equipment shipped out. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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user_adfa7b

Visitor

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1 Message

4 years ago

We just bought a new tv and we continue to get the same xfinity error message “sorry that didn’t go as planned, try again”. I’ve done a system reset and issue continues every day! Please help!

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user_JosephC

Problem Solver

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369 Messages

Hello and Happy Monday, user_adfa7b! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the connection issues you're having with your new TV as this definitely sounds frustrating. We'd like to take a closer look from the backend and see what options we have to help. To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

4 years ago

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nicknack416

Frequent Visitor

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11 Messages

4 years ago

I'm having the same problem as those above.  When I first turn on my TV's in the morning, I get Error XRE-10007 messages from my Xi6_t wireless boxes.  No problem with my TV connected to the DVR with coax.   The xi6 boxes worked fine for many weeks and both began having the same problem at the same time.  All boxes have have been restarted including my Gateway mode, but problem remains.  I have to press buttons on my remote for a minute or two on each box to get my TV's working for the day.   Based upon what I have read above, this now appears to be a common problem with no solution yet posted.

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