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user_l1eh3p
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Tuesday, July 16th, 2024 7:21 PM

XRE-03136

My cable is back up in every room but my living room which has the main box. It attempts to load different channels but only opens one (MGM) and if I try to change the channel, it gives me error code XRE-03136. We have unplugged and rebooted MANY times.

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2 months ago

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XfinityAmandaB

Official Employee

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1.7K Messages

5 months ago

 

user_l1eh3p I am glad to hear your cable is back up and we can help with this error code.

This error is commonly a temporary signal issue or interference outside of the home, and it usually resolves itself within an hour or less. Occasionally, we experience system issues that might take some additional time to resolve.

Meanwhile, access this video live or On Demand using the Xfinity Stream app on mobile devices and supported smart TVs, as well as the Xfinity Stream portal on a PC.  If you are still having issues please let us know. 

 

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user_a666d2

2 Messages

3 months ago

hi-

my problem just started yesterday with the channel ION.  I did system refresh. it’s still not working. what should I do now. Thank youH

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_a666d2 Thank you for bringing this issue to our attention so we can make sure you can watch all your favorite channels. Since you've been seeing this error for more than a day, I'd like to take a closer look at your account and troubleshoot together. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_nzjqim

2 Messages

2 months ago

Been having problem with certain channels not coming up. Getting XRE03136 error. Hard rebooted a 4 times already with system refresh. Still nothing improved

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user_nzjqim

2 Messages

What to do next?????????????

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2 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

 

user_nzjqim I know how important my service is so if I were getting this error I would be reaching out too. Our team is happy to help. In the future if you have trouble with your service please start by creating your own public post. That way our wonderful community will have a chance to help and you will be following our guidelines. Thanks for understanding. 

This error is commonly a temporary signal issue or interference outside of the home, and it usually resolves itself within an hour or less. Are you still having issues? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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