Visitor
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1 Message
xre03121 moca should be disabled ??
Main TV off X1 is working fine but (2) "slave " tv's are not working ? error message XRE03121 ? The MOCA option is diabled but no service at all ?
Visitor
•
1 Message
Main TV off X1 is working fine but (2) "slave " tv's are not working ? error message XRE03121 ? The MOCA option is diabled but no service at all ?
XfinityPeterH
Official Employee
•
2.1K Messages
23 days ago
1. Run a System Refresh
On your main X1 remote, say:
“System Refresh”
Or go to:
Settings > Help > System Refresh
2. Power Cycle All Boxes
Unplug all X1 boxes (main and secondary)
Wait 1–2 minutes
Plug in the main box first and let it fully boot
Then plug in the secondary boxes
3. Inspect Coaxial Connections
Check all coax cables for tightness and damage
Still Not Working?
Use the Xfinity Assistant or app to run a diagnostic
Let us know. We are here for you!
(edited)
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