U

Visitor

 • 

2 Messages

Wed, Feb 2, 2022 9:37 AM

Closed

Xre03090 Error

This keeps appearing and we lose tv and internet.  It’s happened at least ten times in the last 24 hrs. 

XfinityChe

Official Employee

 • 

6.5K Messages

8 m ago

Hello @user_c1d3e5, and thank you for posting to the Xfinity Community Forum to share your experience. We apologize for the inconvenience this may be causing. I understand how frustrating this can be while trying to enjoy your shows. Because it has been two days since you posted, I wanted to know if you've still be getting error code XRE-03090? 

Visitor

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2 Messages

8 m ago

No it has stopped - thanks for reaching out

Official Employee

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286 Messages

I am glad to hear that everything is back to normal. We greatly appreciate you being a part of our Xfinity Family. Please reach out if you need any assistance in the future. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I just recently moved to a new home and I too am getting this error message on my cable box:  XRE 03090.  I have had 3 Xfinity techs out to my house and my cable is still NOT FIXED!!!  I am a long time customer (30+ years) with Comcast and this is crazy!!!!  Why can't you guys fix my tv?  The tv keeps freezing/loosing the picture.  I pay ALOT of money to have Comcast/Xfinity and this is terrible service.

Official Employee

 • 

77 Messages

Hello @user_43d1af I can see your concerns with the service and those multiple visits. To further dig into this with you please send us a Direct message with your full name and address. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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