Wed, Feb 2, 2022 9:37 AM
This keeps appearing and we lose tv and internet. It’s happened at least ten times in the last 24 hrs.
2 m ago
8 m ago
Hello @user_c1d3e5, and thank you for posting to the Xfinity Community Forum to share your experience. We apologize for the inconvenience this may be causing. I understand how frustrating this can be while trying to enjoy your shows. Because it has been two days since you posted, I wanted to know if you've still be getting error code XRE-03090?
No it has stopped - thanks for reaching out
I am glad to hear that everything is back to normal. We greatly appreciate you being a part of our Xfinity Family. Please reach out if you need any assistance in the future.
I just recently moved to a new home and I too am getting this error message on my cable box: XRE 03090. I have had 3 Xfinity techs out to my house and my cable is still NOT FIXED!!! I am a long time customer (30+ years) with Comcast and this is crazy!!!! Why can't you guys fix my tv? The tv keeps freezing/loosing the picture. I pay ALOT of money to have Comcast/Xfinity and this is terrible service.
Hello @user_43d1af I can see your concerns with the service and those multiple visits. To further dig into this with you please send us a Direct message with your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.