XRE-03059...Again

@XfinityDuron​ about once per month since December. Lasts a few days. On our second TV box with no difference. Never had issues like this for my ten years until this December. 

No outages at first every time. Then outages pop up within about a mile of us but we're told those don't affect us...hmm... Then planned maintenance eventually pops up and it doesn't allow a system refresh and after the maintenance it seems to work again...until it happens about a month later. Same channels, same issues, same patterns. Are we just unlucky or are you completely destroying and replacing your system on monthly intervals that start on Friday afternoons? That's what I'm kinda noticing...

And yes, I've done all the things on my end. Xfinity Assistant says everything looks great, I've unplugged it and did a refresh or two before the planned maintenance showed up on whatever day and then the system doesn't allow you to. 

For now I'm just waiting for the maintenance tonight to see if it fixes it like the past. I'm pretty confident it'll still tell us we didn't have any issues when I try to get a credit though LOL

@jdawg90, I think a likely scenario here may be a more localized issue on top of any area issues. If the maintenance doesn't solve the problem, I would recommend a tech visit if you haven't had one lately. We can help get that scheduled if need be. 

@XfinityFrank​ that's what I'm saying. About every month since December we've had this issue. No outages on the outage map. Then a day or two later scheduled maintenance pops up on our map. Once they complete that, everything is fixed...until the next month. Been happening since December. It was better last night from 5-7pm and then pixelated again around 7pm. 

And they moved our planned maintenance from tonight to Thursday night (early Friday morning). 

@jdawg90, let's take a look at your service right now and see if there is anything sticking out. We can then get you set for a follow-up on after the maintenance to see where we are and move forward with scheduling a visit if needed. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

@XfinityFrank​ sorry, have too much going on right now to go through all the troubleshooting that's often requested and hasn't seemed to make a long term difference. I've done all the troubleshooting the previous 3 months and it's often come out to "we can't do much more until the maintenance is finished". It's been fine yesterday evening and today. Watching all the college basketball available without issues again! 

Either the maintenance early Friday morning will ruin it again or we'll be fine until April or May. I should have more time around then and I'll humor you all if the pattern of every Friday for a few days every month continues. 

I do think my next step is a visit by a tech and see where that goes. Just so odd all of the "coincidences".