3 Messages
XRE-03059 every day, on every device, on every fourth channel selected
This error was reported here https://forums.xfinity.com/users/602c36bbd0dc383eff6931ef
and no solution. This is not an in-house issue because it happens on every device and clears only after Comcast resets these devices at night. Only that it repeats the next day, again, every other fourth channel we select gets blocked with this error. Resetting the decoder does not clear the error and the channels remain blocked until Comcast resets them.
XfinityVianney
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out and creating a new post. I appreciate you taking the time to let us know about your concerns. I understand you are continuously getting the XRE-03059 error code, and I can imagine it has been frustrating to deal with. I see you reset the devices a few times as well. We certainly are grateful for all your troubleshooting efforts.
That said, you have come to the right place for help. We'll do everything we can to help and find a solution for you. I completed an account refresh, which should help update the device profiles in the system. It also helps clear up any errors we may see.
Another great way to access your channels is with the Xfinity Stream App. This app is an awesome way to view all your favorite channels and even access content on the go. Hae you noticed any issues when attempt to stream or access these channels on the app?
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