XRE 02022

I just moved and transferred my service as well and am getting the same error. All my smart tv’s that are using internet are fine. My 1 tv with the box is getting the XRE-02022 error code. I’ve spent over an hour in the infinite loop of trying to chat with the bot and call Comcast/Xfinity who advertises that they’re available 24/7, but this is clearly not true. I was told by recording to call during normal business hours and the bot said “sorry we don’t have any reps available now” and told me to call. When our tech left from the install I was told to just plug the box in and it would work fine. 

I am having the same issue and Xfinity Keeps saying theyre scheduling an appointment and then hanging up on me and never scheduling it. I am starting to look at other providers who actually have customer service. 

Hello,

I am so frustrated.  Please help.  I have talked to 6 people since yesterday.  My new account was cancelled so the tech had to recreate it.  He did not know why it was disconnected.  My equipment came so I connected it.  First the internet would not work.  Support person got the going.  The TV boxes wont work.  Techs sent a reset 4 times over 7 hour period yesterday.  My phone does work either.  Sometimes I get XRE-02022 on TV boxes.  I have connected, disconnected, and unplugged 20 times.  Thoughts....many thanks. 

Hi,

Sorry to see that you are having the same issue as me with the error.  My issue was that I had recently moved to a new apartment and I was bringing the same equipment (my personally owned cable modem router and xfinity cable tv box) that I used from the old apartment to the new apartment.  I only got the XRE 02022 error on the cable tv box and the internet was working fine. Power cycling the cable tv box (unplugging and plugging power cable) multiple times did not work.  Doing a reset through their website or having a phone technician doing the reset did not work.

I had an xfinity technician come to my place and he said that the issue was the cable tv box so he replaced it. Still got the same error as before with the new cable tv box.  The issue is not with the equipment.  The problem was that the cable tv box was still linked to my old apartment.

Since the cable tv box was replaced by the xfinity technician that came to my place.  He made a phone call to Customer service and had them link this new cable tv box to my new apartment. This created a new xfinity account for my new apartment.  Even though it was a transfer of service, a new account had to be created with this new place.

The problem is that Xfinity needs to register or link the cable tv box to your account.  Get a xfinity technician to come over to your place. Have them replace the equipment if possible. Most likely they’ll realize that it’s not an equipment issue and will reach out to customer service on your behalf.  They won’t believe it until they experience it themselves.

Also dealing with the phone customer service is a waste of time. I honestly don’t think they know what they are doing.  
Once again the solution is to get that cable tv box to register with your account.  It will not work until it’s tied to your account.

Thanks for your input.  This afternoon at about 1:00 both TV boxes and phone were working.  I did not talk to anyone today.  I canceled the tech visit scheduled. This has been my most frustrating experience with them.  

I am having the same issue. Moved and old box won't work, EVEN WITH THE TECH HERE, terrible. NOw I have to wait on a "supervisor" to come tomorrow. WTH!

This is simple people move all the time, I moved 6 blocks! Why is this hard?