XR15 remote no longer changes channel through wall

@XfinityPeterH​ Yes I'd love a remote in the mail!! as long as I won't have to pay anything to get it that way. What do I have to do to get it? I did, when I was in that part of town, get a new remote and it won't work that way either. As a result I am not sure what the problem is - the box or the remote. ALL remotes worked this way on boxes 1, 2 and 3. With boxes 4 and 5 (both put in/swapped out 3/4) that isn't the case. Also remotes got swapped out with doing that too. I wasn't allowed to get back the box where this worked nor those remotes that worked (I was told they were breaking - I didn't care about that as I didn't see how they were breaking, all I knew is that they worked through the thin wall just fine). As a result I am not sure what the problem is (box or remote). 

Also a lot of people in this apartment building who live alone do that - one box 2 TV's attached as then you don't have to rent a second box to have TV in the bedroom. And since it is only just you, you aren't going to be watching 2 different channels at once so no fights with someone else about which channel will be watched on both TV's. Usually what we do (these apartments are one bedroom and tiny) is put the living room TV and cable box against the wall that is shared with the bedroom and the bedroom TV against the same wall. Then using a spitter run the "Out" cable to both TV's. Since the walls are only plasterboard you can change the channel from either room (as long as you don't block line of sight with a dresser that is too high) because the signal goes through the wall to the box. Remotes are the xr15v2-uq remote. I don't know what the box is (too hard to pull out to see the - model number as the last tech cut the cable too short to make it easier to do - I've had my box swapped out 5 times when the actual problem was the entire street where the street had to be re-wired (and some main something on a different street needed replaced) but of course my cable box controlled all that? Right. So swapping it out a million times would fix that. Right? Sigh.). The box is smaller with no external buttons with either a blue or blue green (these 5 boxes have had both colors) vertical light on the right hand side. 

Also as a side note - how do I report a specific billing person who answered the phone, wanted to give me only $10 credit for 13 days of service problems in Feb alone while they were replacing wires and other equipment on the street) as clearly he didn't even look to see how many days of problems, then told me he'd give me $30.90 but only put through 20.90 per tech support (which is where he sent me next as there are still intermittent pixilation problems and low signal problems - but way better than before, the tech that came out on the 4th said there is still a signal spike - he couldn't fix that. I have to follow up with the local tech supervisor about that). How to I let someone know that the tech person did the billing person's job and adjusted the credit to what was appropriate for nearly a half month of service issues including no service when there were no wires anywhere and other equipment was being replaced (it took them 3 weeks to deal with that)? I want the tech's supervisor to know how incredibly helpful she was doing someone else's job as she didn't have to do that.

The saga of the problems here locally have been going on for months (I started reporting them last Sept although they had been going on well prior to that however others were reporting them so I didn't bother - it took 4 calls to corporate to get someone to act). I was given a large credit one month (hadn't gotten them for some of the months and this was to make up for that as allegedly someone had put in for them and "the bot" denied it more than once) and then what they did was subtract ALL the credits I had gotten to date from that credit and only gave me the remainder. This is wrong!

To top it off, in Nov on cyber Mon a tech turned off my internet trying to fix something and didn't turn it back on (or didn't know he had turned it off). I didn't realize the issue at first as I was automatically then connected to a building hot spot. The next day it was so dirt slow that I looked to make sure I was connected to 5G and saw I was connected to the hot spot. So tried to change that. It wouldn't connect. Looked at the modem (it's my modum) and it had the wrong lights blinking. Cut the power and tried again. Same problem. I presumed the modum had died. I did not call comcast as it was not your modem (I am being told since I didn't call not their problem what the tech did). I bought the cheapest modem on your approved list from Best Buy (bought it there as you can trade in your old modum even if it is broken for a 15% discount). Total cost was $180.99 (the day after cyber monday isn't the best choice). I tried to set it up and it refused to. Finally I had a long chat with xfinity and they had I had no signal (I saved that chat). They scheduled someone for the next day and he said the person before him had turned off my internet. He turned it back on and finished setting up the new modem. I tried to return the new modem to Best Buy since the problem was the tech turning my internet off, not a broken modem. I was unable to return it and get mine back so I had to keep it to even have a modem. This is the fault of your tech so i should be reimbursed. Corporate keeps saying since I didn't call about the modem they won't. It was not an xfinity modem so you wouldn't have done anything to fix it so what good would calling have done?; the problem was your tech's mistake. Please help with this. Thank you.

annon123 Okay great, I know it has been a couple of days since we last spoke about this as well. Can you send me a direct message with your full name and complete service address to get your account pulled up on our end and look into options with your equipment? We want to ensure your able to enjoy your video service as you previously were able to.

annon123

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