Greetings @user_rosss02 [Edited username]! Thanks so much for taking a moment out of your busy day to visit our community. I'm sorry to hear that we have made you feel this way about our XR15 remote. I love my [XFINITY voice remote](https://comca.st/3z3m15z) as the voice commands make it so convenient for me when watching TV. At Comcast, we are always striving for technological innovation. If you would like to stick with the XR11 remote, you can always pick one up at your nearest XFINITY service center. We would love to see you. How does this sound?
@XfinityGabriel How can I pick up this remote at an Xfinity store when there are none to be picked up? This remote is not being stocked. The only way to get one is buy it on ebay. But either way, this does not answer the question as to why the XR11 was replaced by an inferior product/
@user_rosss02 Our service centers should still carry the XR11 remote for pick up but if not I can always ship one out to you. We made improvements to the XR11 remote and released the XR15.
@XfinityZacharyA where are these "service centers" ? Are they different than stores? When I've been in a store, they have none. Is there a cost to ship them?
You can locate our service centers/stores (you can find remotes at either) by visiting https://comca.st/3IgqKWN or by using the My Account app. We are unable to specify the remote in shipments as either the XR11 or XR15 may be shipped as a fulfillment for an X1 remote.
The XR11 is no longer in production and is being phased out so you may need to visit a different store to see if they have any still in stock.
@XfinityTambrey Driving from store to store to store to store..... each time hoping they have it while not knowing if they do... and not having a phone number to call the store to ask before I spend my time driving to it only to be dissapointed... is not a good solution
Do you have a better idea?
Because the XR11 is no longer in production and is being phased out is exactly why none of your stores seem to have it. You are asking me to wish it to be there.
Hey there @user_39f1a0! Thank you so much for taking the time to reach out to Xfinity here on our Community Forum. We are so glad to hear from you and want to help out in any way that we can today. The XR11 can be paired with most X1 compatible devices. If the device is not at all X1 compatible, I would venture to say no. We can always give it a whirl for you. Shoot us a private message so that we can give it a try.
To send a "direct message" / "private message" message to Xfinity Support:
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabriel
Official Employee
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3.1K Messages
5 years ago
Greetings @user_rosss02 [Edited username]! Thanks so much for taking a moment out of your busy day to visit our community. I'm sorry to hear that we have made you feel this way about our XR15 remote. I love my [XFINITY voice remote](https://comca.st/3z3m15z) as the voice commands make it so convenient for me when watching TV. At Comcast, we are always striving for technological innovation. If you would like to stick with the XR11 remote, you can always pick one up at your nearest XFINITY service center. We would love to see you. How does this sound?
(edited)
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user_eba3af
Visitor
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3 Messages
4 years ago
How do I make the XR11 work with the XG1-P DVR?
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user_39f1a0
Visitor
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1 Message
4 years ago
Can the XR11 remote be programmed to control my older DCI105COM1 box?
It currently uses the Digital Adapter Remote.
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