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Tuesday, October 29th, 2024 2:07 AM

Xr11 remote pairing.

Can the XR11 remote be paired with the XG1v4-a set top box?

After goung through the set uo steps for remote pairing. I was unable to enter the 3 digit code that was generated to pair my remote to the set top box. The remote pairs with my tv fine but not the box. So I was wondering if that remote is too outdated to be paired with the newer set top boxes. 

Problem Solver

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653 Messages

5 months ago

Yes it can. To pair the XR11 remote, press and hold the "Xfinity" button on the remote while aiming it at your XG1v4-a box,

then follow the instructions on the TV screen to complete the pairing process.

Official Employee

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1.7K Messages

5 months ago

@MikeB39A Thanks!

 

@user_53uzb9 You should be able to pair it. Here: https://www.xfinity.com/support/remotes is a link to help get another code. Let us know if you get it. If you change your mind. You are welcome to pick up a free remote at any of our Xfinity Stores near you. 

(edited)

Visitor

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3 Messages

the link provided above works just fine for the XR11 remote. So basically hold the set up button till the light turns green then press the Xfinity button and you’ll see three numbers on the screen, then proceed with any other remaining prompts

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