Frequent Visitor
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12 Messages
Xr11 Remote Coating Cracks and Peels
I am on my third Xr11 remote that has developed cracked coating. The remote looks terrible. Why is this? It seems that after a year, the coating cracks and simply does not hold up. Can't Comcast do something about this?
How do I go about getting a new remote at no cost? I do not have the time to go a Comcast store. Even if we were not in a pandemic, it would be highly inconvenient.
Responses
Rustyben
Expert
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24K Messages
6 m ago
it is plastic, and there have been other cases where any hand sanitizer makes the plastic do as you describe.
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ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
Hello NormanMaine. Thank you for visiting and posting on our Forum. I can assist with placing an order for a new remote for you. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile, and then click "Send a private message" to private message me.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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