I agree with your sentiments about the StarzEncore channels. I lost channels that I had for years. (I did not have MoviePlex). Comcast /Xfinity continually manipulates its channel lineup to force people to pay more money for television. This is probably why it continues to lose customers at an alarming rate. I believe C/X is trying to make up its losses on the back of long-time, paying customers. When I have called about television specials or deals I receive double talk from agents. They repeatedly tell me there is nothing they can do unless I give up channels. I am told I must give up, for example, the ID Channel to reduce my bill. I live in an apartment building. I was told that if moved to another unit in the same building that I would lose the ID channel. There is some dispute between the ID channel and C/X over fees. This is what an agent told me. I told the agent that such a dispute should not be customer's problem. Television packages and rates should be posted on the company's website. On 11/15/20, I tried to find information about packages and was directed to a screen that said "Sorry". I have also asked about reduced rates for senior citizens. C/X representatives have told me there are no such things. There should be. I am a shareholder in this corporation and I do approve of the way C/X has treated me and other customers. They can and should do better. I hope Tom Karinshak sees this post.
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I am on my third Xr11 remote that has developed cracked coating. The remote looks terrible. Why is this? It seems that after a year, the coating cracks and simply does not hold up. Can't Comcast do something about this? How do I go about getting a new remote at no cost? I do not have the time to go a Comcast store. Even if we were not in a pandemic, it would be highly inconvenient.
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