Visitor
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6 Messages
XiD-P no longer able to stop/pause, forward or reverse LIVE TV
Everything was fine for a long time. Now suddenly the small XiD-P box can no longer pause/stop, forward or reverse LIVE TV (it is still working on recordings or OnDemand).
The error states: This set-top box doesn't support it.
It was working fine for years.
The main DVR box still works fine. Alread tried multiple power cycles of DVR and XiD-P no help, tried switching to different channels and that didn't help either.
Think this started to happen 1 to 2 days ago.
Accepted Solution
XfinityJanelle
Official Employee
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1.3K Messages
1 year ago
We can ship out a box to you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityJanelle
Official Employee
•
1.3K Messages
1 year ago
@Barbara_2023 Thank you for reaching out on the Xfinity Community Forums. The equipment you are asking about should still be able to handle those functions. It looks like you have completed troubleshooting, which we greatly appreciate you letting us know. It is possible the box has become defective and would need to be swapped out. You are welcome to switch it out at the local store.
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