XiD-P Box

I have a XiD-P box. For the last several years when I would turn on the tv, there would be a picture and then it would disappear. Then I would disconnect the XiD-P power cord from the electric outlet and plug it back on. Then everything would be alright. I thought that it was the old tv causing the problems. Recently, I upgraded to a new tv. I get the same problem. I have tightened the cables.

Is the XiD-P Box defective?

Responses

XfinityJanelle

Official Employee

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1.5K Messages

2 years ago

@user_5c883d Thank you for reaching out on the Xfinity Community Forums. We are happy to help you with your cable box. Have you changed out the HDMI cable in an attempt to see if the cable might be defective?

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user_5c883d

Visitor

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3 Messages

2 years ago

I changed out the cables.

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XfinityAmira

Official Employee

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4.1K Messages

Ok thanks for doing that for us! My team would be more than happy to further troubleshoot this on our end. Please send us a private Direct Message.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 years ago

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user_5c883d

Visitor

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3 Messages

As a follow-up, I swapped out the old XiD-P box at the nearby Xfinity store. The problem disappeared with the new box.

2 years ago

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CCAnna

Problem Solver

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874 Messages

Thank you for posting an update @user_5c883d. I am so glad to hear swapping the box took care of the problem. I will be closing this post. If you ever have any further questions or concerns, please don't hesitate to post again to our community forum. The Digital Care team is a one-stop-shop for assistance with everything from billing to technical. Plus, we are available 24/7, so you can reach us when it is best for you. We appreciate your loyalty to Comcast!

I no longer work for Comcast.

2 years ago

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X1

user_5c883d

XiD-P Box

XfinityJanelle

user_5c883d

XfinityAmira

user_5c883d

CCAnna

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